주 콘텐츠로 건너뛰기

CLO 헬프센터

어떻게 도와 드릴까요?

my rendering window become white in interactive mode

댓글

  • 공식 댓글
    CLO Designers

    Hi emad

    Thank you for sharing your question. 

    It could be related the computer specification. Please kindly check if your GPU meets with the suggested requirements (LINK)

  • ottoline

    You may have a flat panel light or your curved backdrop obscuring the render frame by the camera (lens) view of the model in the 3D scene setup, so try moving the camera position in the scene and also switching off any panel lights temporarily  to check if that remedies the situation.

    0
  • luisa123456789

    My GPU meets the suggested requirements, and i am still having the same issue. I can see the render in the preview, that's how i know that i don't have a light blocking the view. But when I start rendering the definitive view, it turns white. Same as Emad. I'm currently using version CLO 7.0. Any suggestions?

    0
  • CLO Designers

    Hi luisa123456789

    As this is an old thread can you please share information for your specific problem. Sharing screenshots can be very helpful :)

    Emad saw nothing when even interactive render mode was on. But it sounds like you are seeing this when you have Interactive Render turned on. Is it possible that you have custom views applied? And these custom views are not pointed at what you are making?

     

    0
  • luisa123456789

    Yes, I have custom views. But i can see perfectly when the interactive render is on. Once i've reached the quality i want in the interactive render, I press the button to make the final render, and this is the moment in which de render turns white. I have done quite a few renders with the exact same render/camara/lightening properties, also same custom view, and I never had an issue, i'm only having problems in this particular proyect. I'll attach screen shots. Thanks for the help 🌹

     

    0
  • CLO Designers

    Hi Again. We took a look at your account and it looks like you are not using an official version of CLO (at least attached to this user name). If this is the case and you are using a crack version of the program we are unable to assist since we cannot confirm the software version. We are afraid that the issue might come from the unofficial version and not CLO directly. If this is not the case please let us know.

    0
  • luisa123456789

    Actually, I'm using the oficial version but it's the 30 day trial. The user name that I use is luisa0852!

    0
  • CLO Designers

    Thank you for confirming. We recommend reaching out on our Contact Us Page HERE, Since we are not able to re create this on our end. Make sure to provide as much information as possible as well as the file. They will be able to take a look and see what might be causing the issue

    0
  • luisa123456789

    I will, thank you very much!! :)

    0
  • ottoline

    CHECK:

    Did you check your scene to ensure there are no hidden objects in front of the camera ? If you have a light panel near the camera check it has not shifted or it's size changed. Any lamp plane that sits in front of the camera can produce this result when you go to render. You may switch off lamps to determine which one might be causing the problem. Similarly if you have any hidden objects in a scene (eg: backdrops, illumination domes, cloth that has been switched off and forgotten in the general assembly of the garment, etc) and the camera is behind them they will obscure the render scene.

    0
  • luisa123456789

    Hi Ottoline,

    Yes, I made sure that wasn't the problem. I reached out to CLO3D and they think that my drivers might be outdated, and that might be causing the issue. You can find the links to update the drivers in clo's web page. It didn't do the trick with my pc, but maybe it helps to anybody having the same problem. I still can't figure out how to solve my problem. 

    0
  • ottoline

    Okay - that's good to know as I just updated to a new win 11 laptop after my desktop workstation spat the last CPU out on the floor gasping at being collision math overclocked into heat destruction - ouch !

     

    I will look into that as I did note I also had driver problems with the last nvidea and win updates. Made my workstation into a slice of useless pork, on a very expensive plate - thanks microsoft for the update from hell where even my bios turned south and went on a holiday from the Win10/win11 rollout fiasco.

    0
댓글을 남기려면 로그인하세요.