CLO HELP CENTER

How can we help you?

CLO system requirements (June 2021)

Follow

Applicable for: version 6.0.374 or later


Windows

Category

Minimum

Recommended

OS

Windows 10 64-bit ( 1903 or later)

Windows 10 64-bit (21H1 or later)

Processor

AMD® Ryzen 5 1500X

Intel® Core-i5 6400

AMD® Ryzen 4th Gen 7/9 5000 series

Intel® Core-7/9 10th Gen or later

Memory

DDR4 8GB

DDR4 32GB or more

Graphics card

NVIDIA® GeForce GTX 960 or

NVIDIA® Quadro P2200 

NVIDIA® RTX 3000 series or

NVIDIA® Quadro RTX , RTX A series

Storage

HDD 10GB or more

SSD 20GB or more

Screen

1920x1080@60Hz

2560x1440@60Hz, 4K supported

Input device

3-button mouse

3-button mouse

Network

Internet connection required

Internet connection required

 

Windows - Read more

1) Recommend installing the latest Windows updates and patches. See in Mircosoft Support

2) CLO utilizes Nvidia CUDA acceleration technology for CLO GPU-Simulation and Rendering. So computers with only Intel Graphics or AMD GPU do not benefit from hardware acceleration that speeds up CLO simulation and rendering. In a non-Nvidia GPU equipped computer, calculations necessary for CLO simulation and rendering are performed on the CPU, and the visual quality of these results is the same.

3) For Nvidia graphics card users, we strongly recommend updating to the latest driver. https://www.nvidia.com/Download/index.aspx?lang=en


Mac 

Category

Minimum

Recommended

Mac models

Macbook 2012, Macbook Pro 2012

iMac 2012, iMac Pro 2012

Mac Pro 2013, Mac Mini 2018

Mac devices released after 2018 1) 

M1 chip Macs

macOS

High Sierra 10.13

*For macOS prior to Sierra, check out the notes below. 2)

Mojave 10.14, Catalina 10.15

Big Sur 11.4

Processor

Intel® Core-i5 4cores

Intel® Core-i7 or Core-i9 or Apple M1

Memory

DDR4 8GB

DDR4 32GB or more

Storage

HDD 10GB or more

SSD 20GB or more

Screen

1280x800

Retina 4K, Retina 5K supported

Input devices

3-button mouse

3-button mouse

Network

Internet connection required

Internet connection required

 

Mac - Notes

1) All Macs do not have Nvidia graphics cards, so mac users cannot get the GPU-accelerated effects supported by CLO software, but simulation and rendering are supported normally.

2) On macOS Sierra 10.12 and earlier macOS, the users can install and run up to CLO 5.2. Please upgrade to macOS 10.14 Mojave or the latest to install-run CLO 6.0 or 6.1 version.


Not Supported

  • BootCamp in macOS, Virtual Machine, Virtual Desktop Infrastructure, Virtual GPU
  • Apple iOS, iPad OS, tvOS, Android OS, Windows Mobile, Linux
  • CLO does not support 32-bit OS. (e.g. Windows 7 32-bit)
  • CLO is not provided as an msi installer. CLI parameters for silent installation are also not provided.
Was this article helpful?
137 out of 160 found this helpful

Comments

Please sign in to leave a comment.

  • Avatar
    thatshere

    Hi, regarding GPU specs for windows it is written : NVIDIA GeForce GTX 1060 and above ("Except Quadro series")
    >> does it mean that none of NVIDIA quadro would do?
    I'm considering getting a work station that is built with and NVIDIA Quadro P600. Is it non compatible?

    thx for your answer.

  • Avatar
    Erica

    Hi @thatshere,

    Please be noted that we cannot guarantee its performance as Quadro series is not officially supported. Thank you.

  • Avatar
    Lars Villumsen

    Hi @Erica, are quadro series still not officially supported?

  • Avatar
    Pranav

    Hey,
    I'm planning on buying NVIDIA GTX 1050 Ti 4 GB DDR5 Graphics card
    Will this decrease my rendering time?

  • Avatar
    Lea

    Hi Pranav,
    Firstly, as you may know, NVIDIA GTX 1050 Ti does meet our minimum specification but does not meet our recommended specification so it is a lack of specification to recommend!
    Plus, may I ask which graphic card you are using now?
    Best, Lea.

  • Avatar
    Pranav

    Hi Lea,
    I know it isn't the recommended graphic card but it's only graphic card which meets my budget.
    Currently I am using the internal graphic card of my processor which "Intel HD Graphics"

  • Avatar
    Lea

    Hi Pranav ,
    Totally understandable for your situation! However, our recommendation is still the same like I said above.
    Rendering time will be improved if you change your graphic card from Intel HD Graphics to NVIDIA GTX 1050 Ti :) but we could not guarantee that it will be a significant improvement. In addition, our latest version has gotten a bit heavier than before because of some features of render, so it is highly recommend using a graphic card which performs better.
    Best, Lea.

  • Avatar
    jenipriya

    Hi
    I am currently working on the trial version. But the 3D window doesnt work. It automatically shuts down when worked in 3D window

  • Avatar
    Lea

    Hi @jenipriya,
    Would you be able to share your PC specification including a graphic card?
    Sending us a text file referring to the manual below would be the best!
    If you are using a Mac, please send me the screenshot of the specification :)

    1. Press the Windows + R keys on your keyboard simultaneously, and type "dxdiag" without the quotes.
    2. Press the Enter key or click 'OK' button.
    3. Choose 'Save All Informations..(S)' at the bottom of the window.
    4. Save it as text file.

  • Avatar
    Lea

    Hi @pinarer,
    All three graphic cards you mentioned do meet our recommended specifications! If you want a high-end graphic card, please refer that GeForce RTX 2080 Ti and GeForce RTX 2080 are recently released.
    Best,
    Lea.

    Edited by Lea
  • Avatar
    Lea

    Hi @pinarer,
    1. CPU: i9 is better than i7 and 4 cores are fine.
    2. GPU : Just in case, the graphic card I recommended is GeForce RTX 2080 Ti / GeForce RTX 2080, not a GTX 2080.
    3. GPU : GEFORCE RTX™ 2070 is a bit lower than GeForce RTX 2080 Ti / GeForce RTX 2080 but it is also fine :)

  • Avatar
    Pinar Eris

    Finally my PC building issue is solved.. it was a very stressful 2 weeks:) I finally found a company who helped me with everything. If you live in USA and need a PC , call XIDAX PC, they are amazingly helpful with everything.. So this would be my recommendation after all the stressful days.. But now i can not wait to receive my PC and work on Clo3d:) very excited! :)

  • Avatar
    Lea

    Hi @pinarer ,
    Finally!! Congratulations! : ) Hope you get your new PC soon and enjoy our software!

  • Avatar
    mcass13

    Hello! I am planning on buying a MacBook Pro 15" in a few days for Clo. Their specs don't quite match what yours are above. i.e:
    - 2.9GHz i9 that boosts up to 4.3 (you require 3.0 or higher). Is 2.9 enough?
    -GPU: They have the following options. Which is the best?
    Radeon Pro 560X with 4GB of GDDR5 memory
    Radeon Pro Vega 16 with 4GB of HBM2 memory +$250
    Radeon Pro Vega 20 with 4GB of HBM2 memory +$250

    Thanks for your help in advance!

  • Avatar
    mcass13

    Hello again! Can i get away with this?
    2.6GHz 6‑core 8th‑generation Intel Core i7 processor, Turbo Boost up to 4.3GHz

    instead of

    2.9GHz 6‑core 8th‑generation Intel Core i9 processor, Turbo Boost up to 4.8GHz ?

  • Avatar
    mcass13

    @lea: can you help me with my questions above regarding the Mac Book Pro specs? I am scheduled for CLO training in a couple of weeks and want to be all set w/my laptop. Thanks!

  • Avatar
    Lea

    Oh @mcass13!!
    Sorry for my belated reply.
    CPU; CPU does meet our recommended specification :)
    GPU; Radeon Pro Vega 20&16 performs better than Radeon Pro 560x but Radeon Pro 560x is also not bad to use CLO.
    Hope your CLO traning goes well and enjoy our software!
    Have a great day.
    Best, Lea.

  • Avatar
    Perri Goh

    Good day,
    Intend to purchase a new notebook to run CLO, would appreciate if you could help advise is the following spec good enough or will I face some problems with it, as it is quite a substantial investment for me therefore do not wish to get something that does not work well:

    Dell XPS 15 2-in-1 (9575)
    Processor: 8th Generation Intel® Core™ i7-8705G Processor (8M Cache, up to 4.1 GHz, 4 cores)
    Memory: 16GB DDR4-2400MHz Integrated
    Video Card: Radeon™ RX Vega M GL Graphics with 4GB HBM2 Graphics Memory
    Hard Drive: 512GB M.2 2280 PCIe Solid State Drive
    Display: 15.6" FHD 1920 x 1080 InfinityEdge Anti-Reflective Touch Display

    Thank you in advance.
    Warmest Regards
    Perri

  • Avatar
    Perri Goh

    Good day,
    Would you be able to advise my earlier post about Dell XPS 15 2-in-1 (9575)? My current computer is getting very hot during use, kinda of worry that it might give way anytime. Please help so that I can get a replacement soon.
    Thank you a million!
    Warmest Regards
    Perri

  • Avatar
    noemi

    Hey,
    I originally had MacOS High Sierra but I upgraded to MacOS Mojave. Is there any way I could make Clo work on my computer or will it be compatible with MacOS Mojave in the near future?
    Thank you for your help,
    Noemi

  • Avatar
    lzol

    Hi guys,
    I soon will build a pc for using clo3d. Would you recommend a Nvidia RTX 2080 (8GB) over a Radeon 7 (16GB) though the amd card has more RAM?
    Thanks and regards
    Lukas

  • Avatar
    shesheeky

    Hi,
    I have MacOS Mojave. 3.3 GHz, 16GB memory 1600 MHz DDR3 with Graphics: AMD Radeon R9 M390 2 GB. Wil this work?

  • Avatar
    Fredrik Petrusson

    Hello! I need help picking a best system for clo what shall I pick to get the moust out of the program?

    shall I pick ...

    Imac
    iMac 27 Retina 5K 8-core i9 3.6GHz/16GB/1TB SSD/Radeon Pro Vega 48 8GB, APP+

    Or

    Imac pro

    3,2 GHz 8core Intel Xeon W-processor
    Turbo Boost upp till 4,2 GHz
    32 GB 2666 MHz ecc-memmory, up to 128 GB
    1 TB ssd
    Radeon Pro Vega 56 med 8 GB HBM2-memory

    Thanks for help!

  • Avatar
    lzol

    Hi,
    could you help me with my question above regarding radeon 7 vs. rtx 2080? I tougth I read somewhere that amd graphic cards are not recommended, but in the post from Lea (February 11, 2019 04:59) it is said, that radeon cards are ok. So now I'm not sure if the radeon with much bigger ram wouldn't be a better choice than the rtx 2080 or even rtx 2080 ti.
    Thanks for your help
    Lukas

  • Avatar
    Delmic

    Hi all, for a new investment I would like to have your opinion.
    I need a laptop, the choice I'm thinking about is on new workstation with rtx 5000 card and i9 9th generation cpu(razer or msi), but incredibly a macbook pro with pro vega 20 4gb hbm2 and i9 8th generation costs less.
    Which one has the best performance for use in clo? Or which ecosistem work better for 3d use?
    Thank you all

  • Avatar
    olivokalova

    Hi,
    What's the best three-button mouse recommended by Clo users? Thanks

  • Avatar
    matalb

    In the list of supported MacOS-Versions, the newset version MacOS 10.15 (Catalina) is not mentioned. Is this supported?

  • Avatar
    CLO TechSupport

    @matalb and others,

    The CLO software can be installed and run on the latest macOS Catalina. However, due to Apple's new macOS policy, some features of the CLO software may not work.
    The macOS problem we've noticed so far is that video recording doesn't work with animation rendering.

  • Avatar
    sumedha

    HI All
    I am facing a bit problem with my system
    GPU NVIDIA GTX 1050Ti
    Intel i7 9700F 3 Ghz
    RAM 16 GB
    Window 10 64 bit
    1 tb SSD
    Even with the above configuration system is running a bit slow and at time CPU processing reach 100% and after few minutes the software hang and shut down abruptly. Please help and advise what could be the possible reason. this is new system just got made few days back. A soonest reply will be great help will.

    for better understanding see image 


    Regards
    Sumedha

    Edited by sumedha
  • Avatar
    CLO TechSupport

    @sumedha
    Your PC system should run well. Not sure what happened on your system side.
    Please send us your dxdiag.txt file via https://www.clo3d.com/contact, we will take a look.
    For this case, Tech Support form is preferred.

    How to get dxdiag.txt file? Refer to this page;
    https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe