CLO Help Center
CLO TechSupport
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Activity overview
Latest activity by CLO TechSupport-
CLO TechSupport created an article,
The overall performance of the CLO software is affected by computer specifications, maintenance, and number of programs running, but it also varies greatly depending on user settings and garment fi...
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CLO TechSupport commented,
Hello @mikaeljo Thank you for posting. Your comments are accurate and contain sharp analysis. Currently, the GPU acceleration features in CLO software are designed to be activated only on the Nvidi...
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CLO TechSupport created an article,
This article describes why CLO's project file .zprj and garment file .zpac are corrupted and how to prevent them. Problem Situations When launching CLO, get an error saying failed to read the...
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CLO TechSupport commented,
@howsootd Sorry to bother you. You have to submit a ticket via CLO website's Contact Us, so that we can receive your inquiry and the file as well. Here: https://www.clo3d.com/en/support/contactus
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CLO TechSupport commented,
Hello @howsootd It seems to be a problem caused by file title and file internal properties. Could you send us a file in question via Contact Us so we can investigate further? If the file size excee...
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CLO TechSupport commented,
Hello sacdesign From a technical point of view, this preview-lag appears to be due to the nature of the Substance file itself, not to a system problem on your M1 Mac nor to the CLO software. Send u...
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CLO TechSupport created an article,
Some CLO versions do not allow login, and in this case, it is displayed as show in the figure below. Among the various officially distributed versions, if it is determined that there is a defect t...
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CLO TechSupport created an article,
In order for the CLO to operate smoothly, sufficient read and write rights are required on the disk in the user's computer. This 'read and write rights' must apply to all storage devices in the use...
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CLO TechSupport created an article,
In the process of Live Update or alternately using multiple CLO versions, various files and settings that make up the CLO software may be damaged, causing the CLO software to not operate normally. ...
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CLO TechSupport created an article,
Applicable for: Enterprise users who using corporate firewall and whitelisting policies First, make sure you have corporate firewalls and whitelisting policies in place on your network systems. Pl...