CLO 2024.0.230 (r48473) Export Issues

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shiuhuei_wang

• 2024년 05월 09일 16:26

Hi CLO team,

I just encountered the issue that it failed to export any type of files including OBJ, FBX, GLB, and DXF in the 2024 most updated version.

Please help resolve the problem.

Thanks.

• #file

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• US Designer Support

  • 2024년 05월 09일 16:40

  Hi shiuhuei_wang

  Thank you for reaching out. We just tested the most recent release for individuals 2024.0.230 and have had no issues exporting as any of the above mentioned options.

  It is possible that the error could be file specific. Could you please share the file with us directly through our Contact Us Page. please attach the file and information above as well as images of what your export settings are.

  If the file is too large to upload please use a wetransfer link

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• shiuhuei_wang

  • 2024년 05월 09일 16:54

  Hi CLO team,
  
  Thank you for your quick responses.
  Please see the Wetransfer link below of my CLO file.
  https://we.tl/t-2rc6T5pWcL 

  It never happens to me so I am quite confused.
  Please help check it.
  Thank you so much!

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• US Designer Support

  • 2024년 05월 09일 16:56

  Hi shiuhuei_wang

  An noted above you must send through our Contact Us page HERE

  We cannot assist further with direct files on the forum

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• shiuhuei_wang

  • 2024년 05월 09일 17:06

  Hi, 

  I just uploaded the file.

  Thanks!

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• shiuhuei_wang

  • 2024년 05월 09일 17:15

  Sorry I just realized I selected the wrong country when I submitted files.

  It doesn’t really matter right?

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