CLO Help Center
Laura
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Recent activity by Laura-
What kind of 3D formats can be imported/exported to and from CLO?
Question What kind of 3D formats can be imported/exported to and from CLO? Answer Please refer to the manual, Compatible File Format, to find the list of compatible 3D files.
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What kind of licenses do you offer?
Question What kind of licenses do you offer? Answer CLO offers different license types to meet everyone's needs. CLO for Individuals CLO for Individuals is for individual users only, including ...
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I cannot log in. What should I do?
QuestionI cannot log in. What should I do?I cannot sign in on the CLO web or CLO software, even if I enter a valid ID and Password. I was charged for my subscription, but it says I don't have a lic...
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What is the difference between CLO and Marvelous Designer?
Question What is the difference between CLO and Marvelous Designer? Answer Although the core technology behind the solutions are the same, Marvelous Designer is primarily used in the CG, animatio...
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I get an error message saying, "H0007 Sentinel HSAP not found." How should I solve the problem?
Question I get an error message saying "H0007 Sentinel HSAP not found."How should I solve the problem? Answer This issue often occurs when the program cannot find the dongle key for authenticatio...
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Does CLO offer a Linux version?
Question Does CLO offer a Linux version? Answer Unfortunately, CLO does not offer a Linux version and currently has no plan to develop one.If you find the Linux version of CLO is essential to you...
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I get an error message saying, "Due to a network issue, you are unable to login at this time" or "Delayed network connection." What can I do?
Question I get an error message saying, "Due to a network issue, you are unable to login at this time" or "Delayed network connection." What can I do? Answer There are six possible cases for this...
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Does CLO offer refunds?
Question Does CLO offer refunds? Answer Unfortunately, we do not offer refunds as stated within CLO's Terms of Service agreement. However, in limited cases, a self-service refund is available wit...
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I cannot import my AI as patterns. How can I fix the problem?
Question I cannot import my AI as patterns. How can I fix the problem? Answer There can be more than one reason why cannot import your AI files as patterns.Please refer to the manual, Troubleshoo...
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[Important Notice] Payment restrictions on Russia and Belarus
Important Notice Due to international sanctions imposed, payments from Russia, Belarus, and Ukraine ((if it's related to Russian financial institutions)) may not be processed on our website. Th...