CLO Help Center
Laura
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Recent activity by Laura-
I get an error message saying, "Due to a network issue, you are unable to login at this time" or "Delayed network connection." What can I do?
Question I get an error message saying, "Due to a network issue, you are unable to login at this time" or "Delayed network connection." What can I do? Answer There are six possible cases for this...
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Does CLO offer refunds?
Question Does CLO offer refunds? Answer Unfortunately, we do not offer refunds as stated within CLO's Terms of Service agreement. However, in limited cases, a self-service refund is available wit...
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I cannot import my AI as patterns. How can I fix the problem?
Question I cannot import my AI as patterns. How can I fix the problem? Answer There can be more than one reason why cannot import your AI files as patterns.Please refer to the manual, Troubleshoo...
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[Important Notice] Payment restrictions on Russia and Belarus
Important Notice Due to international sanctions imposed, payments from Russia, Belarus, and Ukraine ((if it's related to Russian financial institutions)) may not be processed on our website. Th...
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Although my hardware has more than 4 CPU Cores, CLO is not as fast as I expected.
Question Although my hardware has more than 4 CPU cores, CLO is not as fast as I expected. Answer CLO's program speed increases with faster Core clock speed and more Cores.However, there is NO si...
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I'm using Intel HD Graphic 530 (or 630) and CLO crashes immediately upon launching.
Question I'm using Intel HD Graphic 530 (or 630) and CLO crashes immediately upon launching. Answer Please refer to the manual, How to Fix the Error using Intel Graphics Card, to solve the issue....
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Can I use my license on multiple devices?
Question Can I use my license on multiple devices? Answer Yes, you can install and use CLO on another computer. However, you cannot access CLO on multiple computers at the same time. To use CLO o...
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Do I need to be online to access CLO?
Question Do I need to be online to access CLO? Answer Yes, your device must be connected to the internet when you log in to access CLO. Please note that CLO for Individuals, a subscription-based ...
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How can I check my payment history?
Question How can I check my payment history? Answer To check your payment history, please follow the indicated guideline below. Click your user ID on the upper right of the main page after sig...
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Can I use my subscription offline?
Question Can I use my subscription offline? Answer No, CLO for Individuals, a subscription-based plan, cannot be used offline. Please note that your device must be connected to the internet when ...