Problem printing the pattern

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taltal

• February 12, 2024 02:55

Welcome
I hope you understand my problem because I use Google Translate. This issue appeared after the latest version 7.3.214.

A picture has been attached for clarification

1

• CLO Designers

  • February 12, 2024 09:44

  Hi taltal,

  The scale is correct, however, the PDF probably has additional space based on the pixel dimensions input (as far as I can discern, I cannot read the numbers, but we'll find a way :)). Can you try again with changing the dropdown menu to cm and making that fit your fabric roll?

  

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• taltal

  • February 13, 2024 02:18

  Welcome,

  The problem was not there before, there is a size difference in Png, Jpg and PDF

  I've tried centimeters, pixels, inches, and millimeters all

   

  I always extract the pattern this way and have never had a problem, but now I can't match the size to the printer

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• US Designer Support

  • February 13, 2024 15:05

  Hi taltal

  Can you please forward the project file as well as your earlier attached screenshot to our Tech Support through our Contact Us Page HERE

  That way our team can take a closer look and see what may be happening

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