QUESTION
Why was my payment not processed?
ANSWER
CLO payments can fail for several reasons. Each type of failure is handled differently.
Please check if your case falls under the below categories and proceed with the solution:
Insufficient funds:
Try a different payment method or retry the payment at a later date.
Incorrect card number:
Try again with the correct number.
Card expiration:
Check the expiration date of your payment method. If it has expired, try again with a different one. How can I update my billing information?
Alipay & WeChat Issue:
If you cannot use Alipay payment or cannot successfully renew subscriptions, please check the following article for more information: What will I do when met Alipay/WeChat issue? (CN)
Online transactions with Indian banks:
Please enable international transactions. Check the following article to review how to do this: How to successfully make payments: Applicable to users with Indian Bank accounts & Cards.
Payment restrictions on Russia and Belarus
Due to international sanctions imposed, payments related to Russian financial institutions may not be processed. Please check the following article for more information: [Important Notice] Payment restrictions on Russia and Belarus
Other reasons:
If all the card information seems correct, please contact your issuing bank for more information, or try a different payment method.
If your issue is not linked to any of the above reasons, but you are still receiving this message, please contact us.
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