CLO_Standalone_OnlineAuth_x64.exe doesn't answer

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taruical

• 28 de agosto de 2018 13:48

Hi there,

When I try to simulate a garment it takes a lot of time and when I drag any part of the fabric Clo freezes and says CLO_Standalone_OnlineAuth_x64.exe doesn't answer.

Anyone else with the same issue? I am using 4.1 version and I've had this trouble since yesterday, before yesterday Clo worked without problems. I haven't changed any setting neither my computer, it only fulfills minimun requirements list but as I said, in 1 month this is the first time this happens.

I've tried with super easy garments, different files, and it does the same. I've also tried upgrading to version 4.2 and the same happens...

Any idea on how to fix it??

 

Thanks!

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• vadsura

  • 28 de agosto de 2018 16:29

  Сheck your clothing is built in quads or triangles. Use triangles and the distance pattern = 20. For primary simulation.

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• Lea

  • 29 de agosto de 2018 07:24

  Hi, @taruical

  As we have investigated this issue, a graphic card driver causes this trouble.

  We cannot assume which version of the driver doesn't occur the trouble since AMD hasn't reported anything regarding this problem!

  We'd like to recommend you try to update the graphic card driver but, unfortunately, we cannot guarantee the trouble will be solved after that. 

  If updating the graphic card driver doesn't work, there's nothing else we can do about it : (

  Contacting the manufacturer of the graphic card can be another solution.

  Let me know if you have any questions about it. Hope updating the graphic card works!!! 

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• taruical

  • 29 de agosto de 2018 14:47

  Hi, @Lea

  Thanks for your answer, unfortunately I have already updated the graphic card drivers and still have the same poblem(in fact, now I don't see the crash message, it just crashes without saying anything).

  What I don't understand is why do I have this problem now, I have been working with Clo for almost a month and haven't had this issue before (during this time I haven't changed any settings)

  So sad to hear there's nothing more left to do, I really liked working with Clo :(

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• Lea

  • 30 de agosto de 2018 07:45

  Hi, @taruical

  Yeah, I am deeply sad too.. :( 

  How about changing the graphic card by referring Computer Specification on our website?

  Please check below.

  https://support.clo3d.com/hc/en-us/articles/115000307168-Computer-Specifications

  If you are ok with it, let me know if there is anything I can help you with!

  Best, Lea.

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