CLO 헬프센터
Lea
- 총 활동 수 248
- 내가 팔로우하는 사용자 수 0명
- 나를 팔로우하는 사용자 수 1명
- 마지막 활동
- 투표 수 43
- 구독 수 84
- 회원 가입일
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Lea의 최근 활동-
Hi, amarig Would you let us know the error message you got and a PC specification including a graphic card?
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@Pablo Quintana , @vadsura Hi guys! As I shared this issue with our Dev team, they are already aware of the inconvenience of the users due to a matenial name of a mtl file. The problem is that th...
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Thank you so much for saying so @dorelle22 :) I'm so happy to hear that! Have a great weekend!
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Hi Pablo, Let me deliver this issue to our Dev team! I'll get back to you as soon as I get an answer from them. Best, Lea.
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Hi @dorelle22, Sorry for the super delay. This rendering problem is caused by our bug and it will be fixed in the patch version which will be released soon. (maybe in this week) Thank you for letti...
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Hi, @pratchaya Thank you for the link! As I've checked it, this problem is caused by a GPU you are using which does not meet our minimum specification (please refer to our Computer Specification h...
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Hi, @pratchaya Firstly, there is no difference between our trial version and license version. According to your problem, let me share this issue with our Dev team. In the meantime, would you plea...
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Hi @dorelle22, Our Dev team is figuring out all the troubles you mentioned and I'll get back to you right after the investigation. Sorry to keep you waiting. Best, Lea.
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Hi @artyom, This is Lea, CX&TS designer form CLO and would you let me answer to your trouble? As we, TS team, has investigated this issue, a graphic card driver causes this trouble.We cannot assume...
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Hi again @dorelle22, This is a crash caused by a memory problem due to a lot of colors in a color palette.The reason why the program did not work normally after the crash is that there is still a l...