My graphic card is disregarded by clo -GeForce GT 1030 -please help with install

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vajdacarol1981

• 2021년 01월 19일 03:24

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• CLO Designers

  • 2021년 01월 20일 21:48
  • 편집된 시간

  Hi vajdacarol1981,

  You can download the latest graphic card driver if you haven't done this already here.

  After updating the graphics card driver, make sure in the graphics card settings that you have screen shotted that the GeForce is applied to CLO. 

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• vajdacarol1981

  • 2021년 01월 20일 22:33

  Hi , 

   

  Thank you for your reply 

  The driver is up to date , GeForce is applied to Clo however the software is still not picking up the graphic card ... 

  Would you have any additional suggestions? Is the software's performance being affected if the graphic card is not recognized by the software?

  Thank you 

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• CLO Designers

  • 2021년 01월 21일 23:48

  Hello vajdacarol1981,

  I would recommend then to uninstall and reinstall CLO!

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• vajdacarol1981

  • 2021년 01월 22일 04:49

  Hi , 

  I already tried that and unfortunately is not solving the problem 

  any other suggestions?

  thanks  

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• CLO Designers

  • 2021년 01월 28일 00:15

  Hello vajdacarol1981,

  I have escalated this to our tech support, apologies for the delay in response! I will post here with further info as I receive it.

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• CLO Designers

  • 2021년 01월 28일 15:27
  • 편집된 시간

  Hello vajdacarol1981,

  Please attach your video cable (dvi, hdmi, dp, etc.) to the graphics card, not to the Intel GPU (see screenshot below):

  

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• vajdacarol1981

  • 2021년 02월 16일 13:00

  Hi , 

   

  it works now thank you !

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