My file crashed while saving it and now it can't be opened - it keeps crashing

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adrienne29

• 2023년 12월 01일 20:46

Hi, I worked on a design and saved it multiple times while working on it. Right before rendering - while having the render window open and the rendering preview on, choosing my lighting for the render -I decided to save my file one more time. During this last save clo3d stopped working properly and I got a notification that the program was not responding and that I could close the program or wait for it to respond. But I have been waiting for clo3d to respond for over 20 minutes so I closed it. Then I reopened my file and while loading the file keeped on crashing never being able to fully load everything. I have tried only opening up clo3d as a program and using the popup window with the option of recovering a recently crashed or unsaved document, but even that isn't working. I have spent hours and hours of work on this design and can't believe it's just gone. It must be possible to somehow recover a previously saved stage of my design but I can't seem to find it. Help on this matter is highly appreciated. Thank you! Adi

• #bug
• #file
• #help
• #issue

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• CLO Designers

  • 2023년 12월 04일 12:42

  Hi adrienne29,

  It sounds as if your file was corrupted as it was saving when the program hung itself up :/ Some files are salvageable, this is not a promise, but could you share the file to tech support here to see if there is a chance? https://clo3d.com/en/support/contactus

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