My Saved Project File is not showing / Trial Projects dissapeared

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godideas

• 2024年03月28日 21:25
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all my trial projects are gone or they disappeared, I can't find them anywhere on my computer I have a Mac and the files were saved on a separate folder on my desktop I have a lot of storage and it’s not in Icloud  storage this happened right as I was about to renew my subscription and I was disappointed because it was about 12 or 15 files is there any way to retrieve these files?  I would renew my subscription if I knew my files were auto saved but when I read up some similar problems other people were having who said there was no luck in auto save. what do I do? (edited because it won't let me make a new comment?) My storage comes directly from my computer I have enough space so I don't need to use iCloud. edit* I don't have iCloud sync enabled either. Is there any way you can find these files?

 

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• US Designer Support

  • 2024年03月28日 20:09

  Hi godideas

  For your storage where is it located? If you are syncing to Icloud and your cloud does not have enough space you may lose files. Please see previous post HERE which had a similar issue 

   

   

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• US Designer Support

  • 2024年03月28日 20:40

  You may also want to check that cloud sync is then turned off on your computer https://support.clarivate.com/Endnote/s/article/How-to-stop-syncing-Desktop-and-Documents-Folder-to-iCloud-Drive-in-Mac-OS-Sierra-and-High-Sierra?language=en_US

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• US Designer Support

  • 2024年03月29日 14:39

  Hi godideas

  please keep your question to the first original thread.

  Auto save will only save the last project file that was worked on. Not all projects ever opened.

  We will not be able to find your files if they were saved directly onto your computer and are no longer locatable

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