CLO Support

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  • What payment methods are available?

    1. FAQ
    2. Account & Billing

    Payment for Individual subscriptions can be completed with several card brands, large global networks like Visa and Mastercard, and a mobile wallet. Please refer to the lists of supported payment m...

    • CLO Support
    • Updated
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    • -7 votes

  • In which currency can I purchase licenses or items in CLO-SET CONNECT?

    1. FAQ
    2. Licenses & Trials

    Question In which currency can I purchase licenses or items in CLO-SET CONNECT?   Answer All licenses and items from CLO-SET CONNECT can only be purchased in USD. If you are using foreign currency,...

    • CLO Support
    • Updated
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    • -1 votes

  • Can I suspend my subscription period?

    1. FAQ
    2. Account & Billing

    Question Can I suspend my subscription period?   Answer No, you cannot suspend your subscription period. The only way to stop your subscription is to cancel your subscription. If you are concerned...

    • CLO Support
    • Updated
    • 1 follower
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    • 4 votes

  • How long will it take me to learn CLO?

    1. FAQ
    2. Support & Training

    Question How long will it take me to learn CLO?   Answer The learning pace for CLO software differs for each individual and depends on the hours of practice and the complexity of your project. Ther...

    • CLO Support
    • Updated
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    • -16 votes

  • Does CLO come with a rendering solution?

    1. FAQ
    2. Render

    Question Does CLO come with a rendering solution?   Answer Yes, CLO includes an internal renderer that will allow you to create realistic high-quality images of your 3D garments.

    • CLO Support
    • Updated
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    • -6 votes

  • Can I sell or transfer ownership of my license to another person?

    1. FAQ
    2. Licenses & Trials

    Question Can I sell or transfer ownership of my license to another person?   Answer No, you may not sell or transfer ownership of your license to another person.

    • CLO Support
    • Updated
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    • 1 vote

  • I get the pop-up about the suspension of Individual plan. What should I do?

    1. FAQ
    2. Licenses & Trials

    Question I get the pop-up about the suspension of Individual plan. What should I do? I can see the watermark in the middle of the CLO screen.   Answer If you see this pop-up and watermark on your C...

    • CLO Support
    • Updated
    • 1 follower
    • 0 comments
    • -2 votes

  • I deleted my account. How can I reactivate my account?

    1. FAQ
    2. Account & Billing

    Question I deleted my account. How can I reactivate my account?   Answer No, deleted accounts cannot be recovered.When an account is deleted, your CLO account information is permanently removed, al...

    • CLO Support
    • Updated
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    • -4 votes

  • What languages does CLO come in?

    1. FAQ
    2. Others

    Question What languages does CLO come in?   Answer We currently offer CLO in English, Chinese, Japanese, Korean, Spanish, French, Italian, Portuguese, and much more. To change your language setting...

    • CLO Support
    • Updated
    • 0 followers
    • 2 comments
    • -5 votes

  • Is it OK to use non-genuine CLO software?

    1. FAQ
    2. Licenses & Trials

    QuestionIs it OK to use non-genuine CLO software? AnswerCLO Virtual Fashion Inc. does not approve the supply or use of non-genuine CLO software, and it is not “OK.” Furthermore, spyware and viruses...

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    • Updated
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    • 2 votes