CLO Support

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Recent activity by CLO Support Recent activity Votes

  • Do I need to configure my firewall to use CLO?

    1. FAQ
    2. Environment & Mode

    Question Do I need to configure my firewall to use CLO?   Answer As long as you are connected to an internet, you can use CLO without configuring firewall.If you are using CLO for Enterprise and ne...

    • CLO Support
    • Updated
    • 0 followers
    • 0 comments
    • -1 votes

  • I have a verification issue. What should I do?

    1. FAQ
    2. Account & Billing

    Question I have a verification issue. What should I do?   Answer Please use Chrome instead of other internet browsers. CLO website is optimized as Chrome.  [CASE 1]If you didn't receive the verif...

    • CLO Support
    • Updated
    • 1 follower
    • 2 comments
    • -33 votes

  • Fabric Kit Warranty

    1. Manual
    2. Emulator

      FABRIC KIT SUPPLEMENTAL TERMS OF SALE   EQUIPMENT WARRANTY Covered Components: CLO Fabric Kit components covered by this Limited Warranty (refer to the Components Section in the Fabric Kit Manual...

    • CLO Support
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • I use a 2D CAD system from another software company. Can I still use CLO?

    1. FAQ
    2. Others

    Question I use a 2D CAD system from another software company. Can I still use CLO?   Answer Yes, as long as the 2D CAD patterns are exported in DXF-AAMA or DXF-ASTM format, they can be imported int...

    • CLO Support
    • Updated
    • 0 followers
    • 1 comment
    • 8 votes

  • How can I purchase CLO?

    1. FAQ
    2. Licenses & Trials

    Question How can I purchase CLO?   Answer CLO offers different license types to meet everyone's needs.CLO for Individuals  Sign in to the CLO web and go to the Plan page  Click "Get Started" under...

    • CLO Support
    • Updated
    • 1 follower
    • 6 comments
    • -20 votes

  • What other services do you have other than CLO?

    1. FAQ
    2. Others

    Question Can I share CLO files with people who don't use CLO? Can I get additional CLO assets such as patterns, avatars, accessories, and fabrics?  Answer We have other programs that you can utili...

    • CLO Support
    • Updated
    • 0 followers
    • 0 comments
    • 1 vote

  • I forgot my license ID and password. (CLO below 2024.0)

    1. FAQ
    2. Account & Billing

    * Please note that the below guideline applies to users who are using CLO version below 2024.0. If you are using CLO 2024.0 and above, please sign in with CLO-SET.    Question I'm using CLO version...

    • CLO Support
    • Updated
    • 5 followers
    • 7 comments
    • -36 votes

  • Can I import 3D body scan data into CLO?

    1. FAQ
    2. Compatibility and Archive

    Question Can I import 3D body scan data into CLO?   Answer Yes, 3D body scans can be imported into CLO as long as they are in OBJ or FBX file format. However, the body mesh has to be "cleaned" (no ...

    • CLO Support
    • Updated
    • 1 follower
    • 1 comment
    • 18 votes

  • Do I need to know 3D modeling in order to use CLO?

    1. FAQ
    2. Others

    Question Do I need to know 3D modeling in order to use CLO?   Answer No, CLO does not require any 3D modeling skills or any 3D software experience.However, prior experience with 3D software may inc...

    • CLO Support
    • Updated
    • 2 followers
    • 0 comments
    • 21 votes

  • Can I import/export OBJ, FBX, Alembic files?

    1. FAQ
    2. Compatibility and Archive

    Question Can I import/export OBJ, FBX, Alembic files?   Answer All OBJ, FBX, and Alembic files can be imported or exported to CLO.For further information on CLO's compatibility, please refer to the...

    • CLO Support
    • Updated
    • 0 followers
    • 1 comment
    • -1 votes