Tools disappear
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CLO3D 4.0.129 (r30150)
MacBook Pro (15-inch, 2016); 2.6 GHz Intel Core i7; 16 GB 2133 MHz LPDDR3; Radeon Pro 450 2 GB; Intel HD Graphics 530 1536 MB
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Hi, I'm experiencing the following issue with the toolbars.
1. With time, both the 2D and 3D tools disappear from the toolbar.
I suspect there is some accumulative memory leak.
Closing the session and restarting recovers the tools, which eventually
disappear again.
Regards,
Anthony.
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Hi Anthony,
Can you share a screenshot of your tools disappearing? Do you mean they become hidden or your toolbar is just inaccessible? If this happens again, a quick fix is to reset your workspace. At the bottom right hand corner of the program, there should be small icons that look like this:
The circle arrow is the button for resetting your workspace, so click on that and everything should reappear.
I would like to understand your issue more though, so if you have a chance, please reply with a screenshot.
Thanks!
Anh
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Hi Anh,
The issue is as simple as:
working in 2D window, all 2D tools visible
switch to 3D window, all 3D tools visiable
return to 2D window, all 2D tools gone
switch to 3D window, all 3D tools gone.
Even after recovering tools for a given window from the display menu, e.g., Display > 2D Toolbar >
the problem persists, that is, each time I switch between the 2D and 3D window, apon returning
all tools have gone again.
"a quick fix is to reset your workspace", thanks, I expect this will work, however very annoying/odd behaviour.
Some good with the bad, excluding a few quirks, I do think its a good piece of software.
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Hey Anthony! Sorry you are experiencing many bugs with our software!
I forwarded this issue to our developer as well. Hold tight we will get back to you ASAP!
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Hi Anthony! Wondering if you are still experiencing this issue?
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Hi Anthony! Here is the answer below:
Please try deleting Status.plist file by navigating to User > Library > Preferences > find the Status.plist file for CLO.If you still experience the same issue after deleting Status.plist file, please let me know!
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Yes, that worked. Now on 4.0.131 anyway.
Anthony,
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glad it worked out :)
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Where is "User"? I could only see "User Setting".
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