Missing 3D pen lines when loading saved project file.
When I load a project, any 3D lines on an avatar are completely gone. If I load a project that was saved before the latest update, 3D lines are displayed fine. If I save that file and re-load the project, they're gone. Is this something that the update provides a toggle for or is the saved project file corrupted in some way?
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This is a know issue which our team is working to correct. Thank you
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Thank you!
I have tried reverting to a previous version of the software but the 3d pen markings are still missing. Should I assume I have to start those projects over or is there a way to recover them?0 -
It may be that when you opened the file in the version with the error the lines were lost. We would recommend staying in an older version till an update fixing the issue is released.
It looks like you were in contact with a member of our tech support already about this.
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I asked if my saved files are recoverable, since they were bugged from SAVING them via the newest version of CLO. The answer of "use an older version" does not address if or how I can recover those files, since they're bugged when opened from older versions as well. Can I please get a clear answer? Thank you!
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Hi denscreationsllc,
We're sorry, but if the files have been oversaved, the lines appear to be non-recoverable.
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