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  • US Designer Support

    Hi wshiuhuei

    Thank you for reaching out. We just tested the most recent release for individuals 2024.0.230 and have had no issues exporting as any of the above mentioned options.

    It is possible that the error could be file specific. Could you please share the file with us directly through our Contact Us Page. please attach the file and information above as well as images of what your export settings are.

    If the file is too large to upload please use a wetransfer link

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  • wshiuhuei

    Hi CLO team,

    Thank you for your quick responses.
    Please see the Wetransfer link below of my CLO file.
    https://we.tl/t-2rc6T5pWcL 

    It never happens to me so I am quite confused.
    Please help check it.
    Thank you so much!

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  • US Designer Support

    Hi wshiuhuei

    An noted above you must send through our Contact Us page HERE

    We cannot assist further with direct files on the forum

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  • wshiuhuei

    Hi, 

    I just uploaded the file.

    Thanks!

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  • wshiuhuei

    Sorry I just realized I selected the wrong country when I submitted files.

    It doesn’t really matter right?

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