How can we help you?

CLO offers self-service refunds under specific conditions.

If you're an individual user, you may request a refund within 24 hours of your first billing after the free trial ends. During this 24-hour window, your refund request will be automatically approved.

⚠️ Please note:

➤ The self-refund option is only available within 24 hours of your first paid billing after the free trial.

Refund Eligibility

• Applies only to individual users
• Valid for the first paid billing after the free trial
• Refund must be requested within 24 hours of that billing

How to request a refund:

You can request a refund in either of the following ways:

Option 1: From your account

1. Go to your [Subscription] page
2. Click "Request Refund" within 24 hours of your first charge
3. Your subscription will be cancelled and your refund will be processed instantly

Option 2: From the billing confirmation email

4. If your subscription has just renewed after the free trial, you’ll receive a confirmation email.
5. This email includes a "Request Refund" button that is valid for 24 hours only.
6. Clicking the button will cancel your subscription and trigger an instant refund.

Didn't request a refund but got a confirmation?

If you receive a refund confirmation email without having requested one, or notice any suspicious activity, please reach out to CLO via Contact Us.