How can we help you?

Question

How can I change the payment method?

Answer

To change the payment method, your subscription should be active. 

1. Go to your Billing page
2. Click the "Update billing information" button and the "Update" button.
3. Change your card information and click the "Save" button. 

*The changed payment information will be reflected on your next subscription. 

*In case your license is not currently active, you can only update your payment method when you purchase a new license.

*Alipay users cannot change the payment method and need to cancel and resubscribe with a new payment method. 

*If you have an issue regarding changing the payment method, please reach out to CLO via Contact Us.