CLO HELP CENTER

How can we help you?

How to Fix the Error using Intel Graphics Card

Follow

List of Contents  

Case 1

Case 2 (If the error is not resolved by Case 1)

 

Objective

Learn how to resolve launching error using Intel HD Graphics.

 

Operation

Since this crashing is due to a Graphic driver which is automatically updated by Microsoft Windows, please re-install the Intel graphics driver after deactivating "Windows Automatic Updates".

 

Case 1

  1. Please input "gpedit.msc" on Search tool and execute it.

  2. Local Group Policy Editor ▶ Computer Configuration ▶ Administrative Templates ▶ Windows Components ▶ Windows Updates ▶ activate "Do not include drivers with Windows Update"

    image_1_1.png※ Note: The option may not appear in the Window versions below. In this case, External Graphics card should be used.
    (Please refer to Computer Specification)

    Windows 7 Home Edition / Windows 10 Home Edition 

  3. Device Manager ▶ Display Adapters ▶ Intel(R) HD Graphic ▶ Uninstall the device and driver software ▶ Reboot Windows

    image_2_1.png

  4. Enter Intel Support Page and download and install the program of Intel® Driver & Support Assistant.

  5. Start scanning the driver.

  6. Download and Reinstall the driver of Intel(R) HD Graphics.

  7. Verify the "23.20.16.4901" version is installed correctly.image_3.png
  8. Please reboot Windows.

  9. If the Error is not resolved with Case 1, please proceed Case 2 below.


Case 2

If the Error is not resolved with Case 1, please proceed Case 2.

  1. Please enter Intel® Graphics Driver for Windows*  and Download & Install the driver.

  2. Approve overwrite to the previous version during Installation.
    image_3_1.png

 

 

Go back to the List of Contents

Was this article helpful?
0 out of 1 found this helpful

Comments

Please sign in to leave a comment.