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How to Fix the Error using Intel Graphics Card

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Case 1

Case 2 (If the error is not resolved by Case 1)

 

Objective

Learn how to resolve launching error using Intel HD Graphics.

 

Operation

Since this crashing is due to a Graphic driver which is automatically updated by Microsoft Windows, please re-install the Intel graphics driver after deactivating "Windows Automatic Updates".

 

Case 1

  1. Please input "gpedit.msc" on Search tool and execute it.

  2. Local Group Policy Editor ▶ Computer Configuration ▶ Administrative Templates ▶ Windows Components ▶ Windows Updates ▶ activate "Do not include drivers with Windows Update"

    image_1_1.png※ Note: The option may not appear in the Window versions below. In this case, External Graphics card should be used.
    (Please refer to Computer Specification)

    Windows 7 Home Edition / Windows 10 Home Edition 

  3. Device Manager ▶ Display Adapters ▶ Intel(R) HD Graphic ▶ Uninstall the device and driver software ▶ Reboot Windows

    image_2_1.png

  4. Enter Intel Support Page and download and install the program of Intel® Driver & Support Assistant.

  5. Start scanning the driver.

  6. Download and Reinstall the driver of Intel(R) HD Graphics.

  7. Verify the "23.20.16.4901" version is installed correctly.image_3.png
  8. Please reboot Windows.

  9. If the Error is not resolved with Case 1, please proceed Case 2 below.


Case 2

If the Error is not resolved with Case 1, please proceed Case 2.

  1. Please enter Intel® Graphics Driver for Windows*  and Download & Install the driver.

  2. Approve overwrite to the previous version during Installation.
    image_3_1.png

 

 

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  • Avatar
    tituslegrand

    None of both cases are working for me.

    Case1: Group policies are not supported in the Home version. I don't have gpedit.msc on my pc.

    Case2: Downloaded and installed the driver and still I have this pop up warning me that the issue still exists.

    Edited by tituslegrand
  • Avatar
    Lea
    Dear @tituslegrand,
     
    Case1: Group policies are not supported in the Home version. I don't have gpedit.msc on my pc.
    > If you have a version of windows home that does not support gpedit.msc, unfortunately, there is no workaround.
     
    Case2: Downloaded and installed the driver and still I have this pop up warning me that the issue still exists.
    > Case 2 is the recommended option if the problem persist after trying case 1 normally. The problem will persist if Windows Automatic Update cannot be prevented.
     
    We are deeply sorry for the situation but it is not an issue with the software itself, but a bug due to Intel driver(MS) so that we recommend you reach out to the manufacturer of Intel graphic card for this issue.
     
    Best,
    Lea
    Edited by Lea