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Objective

Understand how to change your email address, and the following implications of changing your account email.

1. Change Email vs. Email Switching
2. Ground Rules for Change Email
3. Change Email Guide
   • General Flow
   • Confirm License Info
4. Change Email Implications
5. Troubleshooting

Details

1) Change Email vs. Email Switching

Change Email	VS	Email Switch (when the 'new email' is already on CLO-SET)

• Change Email: Change your CLO-SET Integrated account email. Changing the CLO-SET email will also update the connected CLO license information if any. Please find instructions below on the Change Email Guide.
• Email Switch: Email Switching is for users hoping to connect their existing CLO license with a different CLO-SET email account. This feature is not available yet. For such requests, please submit a ticket.

2) Ground Rules for Change Email

• Accounts registered as Enterprise or Academic on CLO software cannot use 'Change email' feature.
• If the email address you want to change TO is already registered in CLO-SET, you cannot override an existing account. Please refer to the troubleshooting guide for further steps.
• Your CONNECT account is the same as CLO-SET account. The two services share account information.

3) Change Email Guide

1. Click on the 'Change Email from CLO-SET' button on Account page and visit 'My page' on CLO-SET to start the change email process.

2. If your CLO-SET account is also active on CLO service, please note that the account information on respective services will also be updated. Click 'OK' to proceed.

3. On the following screen, please type in the new email address to be used. Click 'Send' to receive an email with the verification code. Not receiving verification emails?

4. Once the verification is complete, you will see the final modal on the right. Please go back to the sign-in page, and start signing in with the new email address. Please also carefully read the implications of changing your emails. 

5. [Important] Active License found under your New Email Address

If the there is/are active CLO license under the 'new email' you typed in, your CLO-SET account will now be integrated with those License information.

One of the two modals below will be displayed with the list of Licenses to be connected.

*Signing again with your current email (abc@clo3d.com) will create a 2nd CLO-SET account after changing your account email to newemail@clo3d.com. 

*If you would like to keep the license under the current email (abc@clo3d.com), please use the 'Email Switching' feature instead.

4) Change Email Implications

• Impact on Request and Community History
  Changing your email address will disconnect the history of your requests and community activities. This includes comments, request history, and other related data, which will no longer be associated with your new email address. 
  
  
• Account Type
  Enterprise user email changes are not allowed. Please make the change through your Company ID. It is possible to change your personal email to a corporate email, but the account type will not change. If you wish to change your account type from personal to enterprise, please contact our support team.

• Billing Email Matching
  If your billing email matches your CLO-SET account email, it will automatically update when you change your CLO-SET email. However, if they don't match, your billing email will remain unchanged.
  
  
• Plan Type Considerations
  If you have an active license and changing your email address affects your plan type (e.g., student to individual or vice versa), you won't be able to proceed with the email change. You may need to retain your current email or consider cancelling your subscription to initiate the change.
  
  If you don't have an active license and changing your email address affects your plan type (e.g., student to individual or vice versa), your user type will automatically change with the email change. (Individual↔️Student) However, be aware that this may impact the available subscription plans. Only plans corresponding to your updated user type will be available for purchase.
  
  
• Change Email between CLO global and China Websites
  When you change your email on the CLO Global website, you cannot change it to the email registered on the CLO China website.

5) Troubleshooting

For various reasons, email changing is not supported systematically for certain accounts.

Please follow the Troubleshooting Guide to reach the support team.

Before changing your email address in CLO-SET, please consider these factors to ensure a smooth transition and avoid any unexpected issues. If you have any questions or need further assistance, feel free to Contact Us.