*This FAQ is intended for existing CLO users.

Objective

Access all CLO Virtual Fashion services using a single email account.

This FAQ will cover the updates and changes to login methods for CLO Individual & Student license account types. This change will not affect Enterprise & Academic account types at this time. 

Please check the general FAQ if you have questions about the account merging process (CLO-SET accounts). 

Details

1) Change in login method

Effective from the next released version, CLO 2024.0

What does this cover? CLO website / Software version 2024.0 and above

2) How do I get a “CLO-SET ID & Password” if I have an existing CLO account? 

Check out our detailed step-by-step guide here.

3) What is the difference between a CLO-SET account and my previous CLO account?

With your old CLO account you had to have multiple logins to access all of the CLO Virtual Fashion (CVF) products and services. Now with one CLO-SET account you can access all CLO Virtual Fashion services without additional logins.

If you choose to login to the websites for any of the CLO Virtual Fashion (CVF) products and services you will be prompted to merge your account logins into a CLO-SET account.

4) How do I login to CLO / Marvelous Designer / Jinny after I merge my account?

You can login to CLO / Marvelous Designer / Jinny with your CLO-SET ID & Password.

5) I have a subscription license for CLO and I like to use an older version than 2024.0. Do I have to use a different Log in or can I use the CLO-SET account?

• If you have an old installer on your device and you have access to versions below 2024.0: Use the older login method. Login to the installed version you wish to use with your License ID & Password (same as before)
• For 2024.0 and above: you can log in to all CLO Virtual Fashion product (CLO/Marvelous Designer/CONNECT/CLO-SET) websites and software with your CLO-SET account.

6) I have both CLO and Marvelous Designer accounts and I use them frequently. How does it affect me? 

You no longer have to use two separate logins! You can continue using your licenses without functional change for both CLO and Marvelous Designer. All you have to do is login with your CLO-SET account. You can check the license information for your products on the CLO or Marvelous Designer websites.

7) I like to use different email addresses for CLO and Marvelous Designer for my own reasons and want to keep them separate. Can I still have separate accounts?

Yes, make sure to use the different email addresses for your CLO-SET merge so that you will have two separate CLO-SET accounts. The accounts are tied to each email address and the licenses associated with each account will be included in that merge. 

If you wish to unify your email addresses in the future or have other questions, please contact us by submitting a request.

If you need assistance regarding accounts merging or have questions, please contact us by submitting a request, and our support team will promptly respond to your inquiry.