Applicable for: 5.0 and later
CLO product type: StandAlone Onlineauth only
Deactivation means deactivating the CLO of the previous device to access the CLO from another device. Therefore, deactivation does not cancel your trial and paid subscription.
Problems
- Worked with CLO on the office computer and try to log in to CLO with a home computer, it says that it is already in use.
- Tried to log in CLO on a new computer, it says that another computer is already in use.
- Worked on the desktop, and tried to log in to the laptop, it says that it is already in use.
How to deactivate
1) Log in to the CLO website. https://www.clo3d.com/
2) Select the profile icon at the top right and then select "Subscription".
3) Click the "License Details" button.
4) Click the "Remote Logout" link next to the subscription title.
5) Try to access CLO software on a new device again.
Read more
- If you exit by selecting "Log out" or "Deactivation" in the CLO software, the Deactivation button will not appear on the CLO website.
- Depending on the region, network, and CLO server status, there may be a delay in which the Deactivation button is displayed. (Up to 15 minutes)
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