License already in use by another computer?

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slushy

• 2023年04月01日 20:54

I am currently using the free trial of clo3d and just wanted to continue learning it today. But all of a sudden when logging in I got the error message "The license is already in use by another computer. please deactivate the license on the other computer.. bla bla". That usually wouldn't be a problem if that would be the case, however I don't have clo3d installed on any other device so how would I be able to deactivate it there and why does it tell me it's used by another computer if that's basically not possible? Is that a common error or is it just me? 

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• CLO Support

  • 2023年04月03日 04:15

  slushy Hi, 
  
  If you have accessed CLO on another device without installing CLO, you would also see the same popup. However, you can simply solve the issue by referring to the article.
  Moreover, if the popup keeps showing after deactivating, please reach out to us through the contact us page.  

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