CLO-TechSupport

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  • Hi Jan, We received your inquiries through the official support channel, and secured your problem file as well. When analysis done, we will tell you how to solve it. Regards,

  • It is not a bug, it is not made. This is because in most cases, users use the "Symmetric Pattern (with Sewing)" shortcut.

  • Hello, Strictly speaking, it depends on the garment project you are rendering and the properties of that garment. If your garment is light and simple, there won't be much difference in performance ...

  • Hello @melizarrd The "ChangeLog_CLO" you are seeing is a patch note that is automatically displayed after the CLO software install is complete. I'm not sure if you are saying that the CLO software ...

  • Hello @mikaeljo Thank you for posting. Your comments are accurate and contain sharp analysis. Currently, the GPU acceleration features in CLO software are designed to be activated only on the Nvidi...

  • @howsootd Sorry to bother you. You have to submit a ticket via CLO website's Contact Us, so that we can receive your inquiry and the file as well. Here: https://www.clo3d.com/en/support/contactus

  • Hello @howsootd It seems to be a problem caused by file title and file internal properties. Could you send us a file in question via Contact Us so we can investigate further? If the file size excee...

  • Hello sacdesign From a technical point of view, this preview-lag appears to be due to the nature of the Substance file itself, not to a system problem on your M1 Mac nor to the CLO software. Send u...

  • mazhukina Please send us your project file via https://www.clo3d.com/contact. If the file size exceeds 20MB, please send it to Google Drive or WeTransfer.

  • sumiclo 안녕하세요, 컴퓨터 세팅 상태를 봐야 정확한 원인과 해결책을 알 수 있을 것 같습니다. 여기 마이크로소프트 링크 참고하셔서 사용하고 계신 컴퓨터에서 dxdiag.txt 파일을 생성하셔서 기술 문의 페이지에서 연락주세요. CLO 기술문의는 아래 링크에서 가능합니다. 문의 타입을 "기술문의 (technical support)" 로 해주세요....