跳到主内容

CLO 帮助中心

有什么能为您效劳的吗?

搜索

How can I report a bug?

置顶的

评论

  • kaydenchoi

    wow

    0
  • kitoko

    This option seem to be only available for corporate users. This really doesn't make sense as a bug with the software can only be resolved by CLO's technical team. One can not get any help from the community.

    After hours of work making a pattern on CLO and saving it; It doesn't open the next day. And there is no support for that as I am a "freelance" user....

    0
  • CLO Designers

    Hi kitoko

    You can always log in to your account at CLO3d.com and then message us directly HERE on our Contact us page. 

    You can also always post questions here on our forums or on our Official Discord where to have CLO designers and CLO power users. DISCORD INVITE

    0
  • kitoko

    Thank you for the suggestions. I will try both!

    0
  • kitoko

    Hi, I have just tried messaging directly. The page request "proof of enrolment" before one can send a query. I'm supposed to drag and drop a file there. I have no idea what that is. any help?

    I am also signing up to Discord. Thanks for the invite!

    0
  • CLO Designers

    Do you have an Individual license or a student license? You also must be logged in to the website (using your normal clo login) to use this feature

    0
  • kitoko

    Hi,

    Thank you for getting back to me. I have an individual licence & I am logged in. I am able to fill the form with my query. But at the bottom, it requests that "proof" and the button to submit query is disabled until I provide that document in the drop file space.

    0
  • kitoko
    0
  • CLO Designers

    Hi kitoko . That space is the area for dropping your file. Sorry for the confusion. We will look into updating the wording.

    In order for the Submit button to be clickable all the above files MUST be filled out. Make sure everything including the Country, Inquiry, Subject, etc....

    Once everything is filled out the button will turn blue and you can submit

     

    0
  • kitoko

    Thank you for the clarification. I finally managed to send my query... 

    0