Library Quickview Preview Lags

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sacdesign

• 2023年05月14日 19:50

I downloaded a decent amount of SBSAR fabric files from the Adobe Substance 3D Asset library and added a folder containing them to my Library's favorites, but ever since then my CLO client lags when I navigate to that folder.

 

• Navigating to that folder causes lag
• Attempting to preview the SBSAR files is extremely sluggish and takes a while to scroll within the folder containing all these materials
• Navigating to other folders that contain PNG files or other preview-able files causes lag, its like CLO has cached all these quick view previews and now has a hard time performing the quickview function on PNG and SBSAR files only.

 

Is there a way to clear the cache in CLO?

 

Thanks

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• CLO Designers

  • 2023年05月15日 10:04

  Dear sacdesign,

  Does the issue persist if you unlink the folder from the library?

  You can also reset all library links by clicking this icon:

  

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• sacdesign

  • 2023年05月16日 06:09

  Yes the issue still persist even after a Library favorites reset and after unlinking the folder from the library.

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• CLO Designers

  • 2023年05月16日 12:36

  sacdesign

  Have you tried un- and reinstalling CLO? I know it's a short hassle, but if the issue is gone afterwards, it's worth it. After uninstalling, locate the Assets folder and delete it completely under C:\Users\Public\Documents. Then reinstall CLO and all assets should be reloaded again completely. (I am unsure whether files included with the installer or hidden folders in here will be grabbed accurately if you only try with deleting and then reloading all assets.)

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• sacdesign

  • 2023年05月17日 22:16

  I'm afraid I will continue to have this problem when I browse the folder of SBSAR fabric files again after re-installing, is there any known issue browsing folders with large library of files that CLO needs to hover quickview?

  I have a top of the line M1 Macbook Pro so I don't think this is a system issue.

  The folder containing the SBSAR fabric files is about 2GB big fyi

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• CLO Designers

  • 2023年05月23日 16:43

  Dear sacdesign, we are inquiring with colleagues and will get back to you asap.

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• CLO TechSupport

  • 2023年05月26日 04:19

  Hello sacdesign

  From a technical point of view, this preview-lag appears to be due to the nature of the Substance file itself, not to a system problem on your M1 Mac nor to the CLO software.

  Send us a link to the drive which containing your SBSAR files via Contact Us. We'll let you know after a closer look.

  CLO techsupport

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