CLO TechSupport

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Atividade mais recente por CLO TechSupport

  • CLO TechSupport comentou,

    1. Comunidade
    2. Q&A
    3. Rendering performance with rtx 3060 (12Gb GPU)
    Comentário oficial

    Hello, Strictly speaking, it depends on the garment project you are rendering and the properties of that garment. If your garment is light and simple, there won't be much difference in performance ...

  • CLO TechSupport comentou,

    1. Comunidade
    2. Q&A
    3. ChangeLog_CLO
    Comentário oficial

    Hello @melizarrd The "ChangeLog_CLO" you are seeing is a patch note that is automatically displayed after the CLO software install is complete. I'm not sure if you are saying that the CLO software ...

  • CLO TechSupport comentou,

    1. Comunidade
    2. Q&A
    3. M1 / M2 support status - Conflicting information

    Hello @mikaeljo Thank you for posting. Your comments are accurate and contain sharp analysis. Currently, the GPU acceleration features in CLO software are designed to be activated only on the Nvidi...

  • CLO TechSupport criou um artigo,

    1. Manual
    2. Instalar / Executar

    Como evitar corromper seus arquivos CLO

    Este artigo descreve por que os arquivos de projeto .zprj e os arquivos de vestuário .zpac do CLO podem ser corrompidos e o que fazer para evitar.     Possíveis Problemas Ao iniciar o CLO, recebo...

    • CLO TechSupport
    • Atualizado
    • 0 seguidor
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    • 1 voto

  • CLO TechSupport comentou,

    1. Comunidade
    2. Q&A
    3. Mixamo FBX avatar can't show up when importing in Clo

    @howsootd Sorry to bother you. You have to submit a ticket via CLO website's Contact Us, so that we can receive your inquiry and the file as well. Here: https://www.clo3d.com/en/support/contactus

  • CLO TechSupport comentou,

    1. Comunidade
    2. Q&A
    3. Mixamo FBX avatar can't show up when importing in Clo

    Hello @howsootd It seems to be a problem caused by file title and file internal properties. Could you send us a file in question via Contact Us so we can investigate further? If the file size excee...

  • CLO TechSupport comentou,

    1. Comunidade
    2. Q&A
    3. Library Quickview Preview Lags

    Hello sacdesign From a technical point of view, this preview-lag appears to be due to the nature of the Substance file itself, not to a system problem on your M1 Mac nor to the CLO software. Send u...

  • CLO TechSupport comentou,

    1. Comunidade
    2. Q&A
    3. Crashing when opening zprj file

    mazhukina Please send us your project file via https://www.clo3d.com/contact. If the file size exceeds 20MB, please send it to Google Drive or WeTransfer.

  • CLO TechSupport comentou,

    1. Comunidade
    2. Q&A
    3. 3D CLO 프로그램이 열리지 않습니다.
    Comentário oficial

    sumiclo 안녕하세요, 컴퓨터 세팅 상태를 봐야 정확한 원인과 해결책을 알 수 있을 것 같습니다. 여기 마이크로소프트 링크 참고하셔서 사용하고 계신 컴퓨터에서 dxdiag.txt 파일을 생성하셔서 기술 문의 페이지에서 연락주세요. CLO 기술문의는 아래 링크에서 가능합니다. 문의 타입을 "기술문의 (technical support)" 로 해주세요....

  • CLO TechSupport comentou,

    1. Manual
    2. Install / Run
    3. CLO system requirements (April 2025)

    @janechain9 M1-chip macs are supported in the same way in terms of functions, and in terms of performance, they tend to be faster than existing Intel-chip macs.