My graphic card is disregarded by clo -GeForce GT 1030 -please help with install

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carol81

• 2021年01月19日 03:24

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• CLO Designers

  • 2021年01月20日 21:48
  • 編集済み

  Hi carol81,

  You can download the latest graphic card driver if you haven't done this already here.

  After updating the graphics card driver, make sure in the graphics card settings that you have screen shotted that the GeForce is applied to CLO. 

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• carol81

  • 2021年01月20日 22:33

  Hi , 

   

  Thank you for your reply 

  The driver is up to date , GeForce is applied to Clo however the software is still not picking up the graphic card ... 

  Would you have any additional suggestions? Is the software's performance being affected if the graphic card is not recognized by the software?

  Thank you 

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• CLO Designers

  • 2021年01月21日 23:48

  Hello carol81,

  I would recommend then to uninstall and reinstall CLO!

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• carol81

  • 2021年01月22日 04:49

  Hi , 

  I already tried that and unfortunately is not solving the problem 

  any other suggestions?

  thanks  

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• CLO Designers

  • 2021年01月28日 00:15

  Hello carol81,

  I have escalated this to our tech support, apologies for the delay in response! I will post here with further info as I receive it.

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• CLO Designers

  • 2021年01月28日 15:27
  • 編集済み

  Hello carol81,

  Please attach your video cable (dvi, hdmi, dp, etc.) to the graphics card, not to the Intel GPU (see screenshot below):

  

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• carol81

  • 2021年02月16日 13:00

  Hi , 

   

  it works now thank you !

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