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I can not login. What should I do?

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Question

I can not login. What should I do?

 

Answer

How to solve this issue differs by the types of subscription and, additionally, types of authentication for Total Business Solution clients.

CLO for Individuals and CLO for Small Business Users

CLO for Enterprise Users

  

CLO for Individuals and CLO for Small Business Users

Please follow below instructions in order.

  1. Confirm internet connection.

  2. Confirm ID and Password.

  3. If the PC's 443 port firewall is blocked, unblock and try logging in again.

  4. Deactivate antivirus program in the PC and try logging in again.

  5. If above steps do not solve your problem, please contact us.

 

CLO for Enterprise Users

Standalone

Please follow below instructions in order.

  1. Make sure the dongle key is connected to PC and try logging in again.

  2. Make sure the HASP Driver is properly installed and try logging in again.

  3. Confirm internet connection.

  4. Confirm ID and Password.

  5. If the PC's 443 port firewall is blocked, unblock and try logging in again.

  6. Deactivate antivirus program in the PC and try logging in again.

  7. If above steps do not solve your problem, please contact us.


Network

Please follow below instructions in order.

  1. Make sure the dongle key is connected to a PC in the same network service and try logging in again.

  2. Make sure the HASP Driver is properly installed in the PC and try logging in again.

  3. Make sure your computer is in the same network service with the PC with the dongle key.

  4. f your computer is not in the same network service, set port forwarding and try logging in again.

OnlineAuth

Please follow below instructions in order.

  1. Confirm ID and Password.

  2. If the PC's 443 port firewall is blocked, unblock and try logging in again.

  3. Deactivate antivirus program in the PC and try logging in again.

  4. If above steps do not solve your problem, please contact us.

 

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