Graphic card issue in MacBook Pro 13"

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jialiupisces

• 2 de agosto de 2018 06:53

Hi guys, 

I have the problems with the graphic card setting. The pop-up window appears whenever I start the program. 

I tried to follow the link and read the Trouble shooting section. 

Please help how can I change the graphic card setting in a MacBook pro 13" 🤣🤣🤣. The instruction online is for Window....and I cannot find any more options as "high-performance graphic card" in this Mac. 

Thank you very much🤣🤣

 

Jia

 

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• Lea

  • 2 de agosto de 2018 08:52
  • Editado

  Hi, Jia! 

  Firstly, If your MacBook pro 13" has a Nvidia or AMD graphic card, please follow the manual below to set the high-performance.

    -  Apple menu > System Preferences> uncheck “Automatic graphics switching” option

  But if your MacBook pro 13" doesn't have any graphic card like above, please contact the manufacturer, Apple :(

  Additionally, please note that CLO does not support eGPU. (Computer Specifications)

   

   - Set graphics performance on MacBook Pro

   - Determine which graphics processor is in use on your MacBook Pro

   

  Let me know if you have any further questions about it!

  Thanks,

  Lea 

   

  1
• jialiupisces

  • 2 de agosto de 2018 12:32

  Hi Lea, 

  I will contact apple support then...my MacBook has build-in graphic card, which is Intel Iris Plus Graphics 650 1536 MB graphics. 

  Thank you very much!  I cannot stop to use CLO3D, it is absolutely the best 3D virtual garment software at the moment!

  Have a good day!

  Jia

  2
• Lea

  • 3 de agosto de 2018 01:45

  Hi, Jia! 

  Thank you so much for your interest in CLO! :)  Have a great day! 

  Thanks, Lea

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• sanfrancali

  • 16 de enero de 2019 14:38

  Hi,

  I have a Dell G3 laptop with an Nvidia graphics card. How can I set my laptop to use this graphics card instead of the Intel graphics card by default with Clo?

  1
• alyren3

  • 22 de enero de 2019 14:18

  I also have a Dell G3 as sanfrancali ! I would love to know  how to best use the graphics card for clo! 

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• Lea

  • 24 de enero de 2019 01:48

  Hi sanfrancali & alyren3 ,

  Please deactivate the Nvidia Optimus refering to the link below :) 

  https://www.youtube.com/watch?v=Xz4dG_lA4Ug

  Best,

  Lea.

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