Trouble exporting 2D pattern with complete details
I tried to export the 2D pattern and ticked on all the details that I would like to show however I only got a bare outline of the pattern in the end. (See 2nd photo)
Has anyone ever had this issue with Clo3D? Did I miss anything?
Would appreciate the help.
Thank you! 
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@shaiclo
Hi! It seems a bit strange cause I get relevant information when I test it on my end. Let me have our Technical Support Designer look into this issue!
She shall comment here directly! Sorry for the trouble!
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@shaiclo
Hi! This is Lea, the Tech Support Designer. I delivered the issue to our developer and sent you an email about this issue! Will it be ok to communicate via email? : )
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Thanks Erica!
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Hi Lea,
Yes email would be great. Should I post my email address here? :)
Thanks!0 -
Hi, shaiclo! I've already sent the email to the address you used to sign up on our website! Um, please check and let me know if you didn't get any email from us!
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Hi Lea! Unfortunately I haven't received any email yet. Maybe you could try again? :) Thanks!
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I am encountering the same problem. Whatever settings I put it will export to the image same as the exported image above. :(
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May I be emailed on the solution as well? :)
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@shaiclo
Oh, I am so sorry for the delay, it was a day off on Friday! As lourieclo also has the same problem as yours, will it be ok to assist you here again? Sorry for the confusion : ( I've shared this issue with our developer and having your workflow and your system information including graphic card would be a great help in figuring out the problem. For the workflow, would you please explain how you get the result in detail? I am deeply sorry again for the delay.
@lourieclo
Sorry for keeping you waiting! As you guys have the same problem, may I assist you here on Community? As I mentioned above, would you please let me know how you get the result in detail and your system information?
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@lea
Thanks for letting me know. Would a screen record via quicktime player help? It's pretty urgent. Thank you!0 -
Hi, shaiclo!
Yeah, it will be definitely helpful! If you don't mind, would you please share the video file via any platform you want to use such as wetransfer or google drive?
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Hi @Lea!
Here is the link to the video. :)
https://drive.google.com/open?id=1RLlsHcSXUnbw1X8Qv-C9zbLI5KlqZHm6
Thanks!
@Louriclo you can view it also if you want and see if you have the same concern. :)0 -
@shaicloI shared the video file with our developer and it is our bug. So sorry for the trouble :(According to the developer, the bug will be fixed in the next version and the prior 4.0.131 version will not occur the problem.Until the next version is released, would it be ok to use the prior 4.0.131version?I'll send you an URL you can download an installer!(I removed the URL I attached here for the policy problem:( )I'm deeply sorry again for the inconvenience.@louricloSorry for the trouble and may I know which OS you are using? Then I'll send you an URL which you can download the installer of 4.0.131version.0
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@Lea
I am sorry I haven't replied to this for so long. Please see attached for my computer specs. Also, will the bug be fixed on Version 4.2?
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Hi lourieclo,
The bug has fixed in 4.2 OBT version, please try out our new version! :) Below is a snapshot I've exported from 4.2version of CLO.
If you still have the problem of exporting a snapshot with 4.2 OBT version, Please let me know.
Many features are applied to 4.2 OBT version, I hope you like it!
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Hi Lea!
Yes I've been wanting to do the beta test but my computer gives me this dialogue box.
I already reported this on OBT feedback. But that's good news if it is fixed in V4.2! :)
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Hi again lourieclo!
Please refer to this manual below!
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Oops, my bad. This is the right manual for the macOS High Sierra you are using, not the manual above.
I am really sorry to confuse you!
https://support.apple.com/en-us/HT202491
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