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Cursor stuck on scroll symbol

Comentarios

  • CLO Designers

    Hi hem3d,

    Are you using a magic mouse or a regular mouse? Can you check your mouse settings in the main menu? Settings --> User Settings --> View Controls

    Choose regular or magic mouse on the top right. Even if you have the correct setting in the dropdown menu, still hit the reset button (bottom left) and see if that helps.

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  • recommons

    Hi, Scroll curser with regular mouse: Reset not helping to remove the scroll. Appears and then dissapears. Glitchy

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  • US Designer Support

    Hi recommons

    It looks like you are using an older version of CLO. We would recommend updating to CLO 2024

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  • domenicdbr

    I am also having this issue and I have the most updated version of CLO. It is VERY frustrating!

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  • CLO Designers

    Hi domenicdbr,

    Could you confirm whether the resetting described above is not working for you?

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  • domenicbr

    CLO Designers I have reset my mouse and make it a regular mouse, yes they are all the correct settings and still this is happening..

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  • US Designer Support

    Hi domenicbr

    Can you possibly please send us a screen recording of this as we are unable to recreate this on our end.

    Please send through our Contact Us page HERE. If it is too large please use a wetransfer link

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  • bleachdenim

    I'm having a similar issue, I noticed this become more prevalent after the second to last update to clo. I updated to the latest software today as it was happening about every hour, and unfortunately the update didn't fix the problem. I have to completely close clo3d to fix the problem and pray that I can get a few things done before it freezes again. Interestingly enough it doesn't freeze in the 3D window and I can select any tool in the 3D tab as well as simulate and move fabric. However, I can't select any tools in the 2D window, edit any patterns in the 2D window, etc.

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  • US Designer Support

    Hi bleachdenim

    have you checked that your mouse settings are corre3ct in User Settings. Go to Settings > User Settings > View Controls. The the drop down menu in the upper right corner

    Make sure you are not on User Preset and \have changed it to the type of mouse you are using. Likely a Regular Mouse or Magic Mouse

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  • c90c66f92d7d94286afd

    Same thing happens to me today. All day long. Is there any fix to this? I'm on the latest updated version on MAC but use regular mouse. 

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  • CLO Designers

    Hi c90c66f92d7d94286afd,

    Could you please confirm whether you have already followed the advice given above?

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  • c90c66f92d7d94286afd

    Yes, I followed the advice above and been doing that for 10 days now. It keeps getting stuck. Any solution for this bug?

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  • US Designer Support

    Hi c90c66f92d7d94286afd 

    Are you on a Mac or a PC? If the User settings are correct have you had the chance to test with a different mouse?

    If all settings are correct and a different mouse test does not work. Please reach out to our Tech Support directly through our Contact  Us page. If you are able to also add a screen recording that would be great! Thank you

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