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  • CLO Designers

    Hi houseoffleek,

    Could you please screenshot the error message?

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  • houseoffleek

    I just started getting this message

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  • CLO Designers

    Hi houseoffleek

    This most likely means that your files are corrupted. Did you make any changes to your computer or where your files are saved?

     

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  • houseoffleek

    Hello,

     

    No, I haven't changed where my files are saved nor have I made any changes to my computer. I did notice this issue happened after I updated to the newest version of the program. Any suggestions on how to fix the files?

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  • CLO Designers

    Hi houseoffleek,

    Please reach out to us with a link to both this thread and one of the affected files (e.g. WeTransfer link) here: https://clo3d.com/en/support/contactus

    We can then test if the file opens for us, which will rule out whether this pertains to your system or the files themselves.

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  • houseoffleek

    ok i submit a request for help with technical issues with that link, thank you

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