Trial License - CLO doesn't open (Error code:99)

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ssaerik

• 24 de mayo de 2023 04:26
• Editado

Hello CLO team, 

I have an issue with opening CLO. This popup sign below (Error code:99) appears when I try to open CLO. I still have many trial days left and I am using the same computer from when I first downloaded this software. Could you please help with this issue? 

Many thanks!

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• Comentario oficial

  CLO Support

  • 24 de mayo de 2023 11:00
  • Editado

  Error code:99 is a message explaining when trying to log in to a new trial version on a PC where the trial was used at least once in the past. This is a new policy and authentication server update designed to restrict users from repeating the trial.

  Please feel free to reach out to the contact us page if you have any further questions.
• CLO Support

  • 24 de mayo de 2023 07:54

  Hi.
  
  Individual users can currently access CLO without an issue. On the other hand, corporate users may experience problems.

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• jgreen32

  • 24 de mayo de 2023 08:29

  So for us corporate users, is there a way to fix the problem?

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• ssaerik

  • 24 de mayo de 2023 08:57

  After 3 hours, CLO started to work again but there must have gone something off receiving the popup message.

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• aaarslansedaa

  • 24 de mayo de 2023 10:40

  Aynı sorunu bende yaşıyorum. acill destek lütfen...

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• mjsantos

  • 24 de mayo de 2023 10:10

  We are experiencing the same issue with the CLO Standalone OnlineAuth. We still have 14 days left of the trial version. How can we regain access to CLO?

  Thank you in advance.

  -2

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