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CLO HELP CENTER

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  1. How can we help you?
  2. FAQ
  3. Account & Billing

Account & Billing

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  • Why do I have to pay tax?
  • Can I receive my invoice?
  • How can I change my payment method?
  • I have a verification issue. What should I do?
  • Can I change my ID?
  • How do I change my PW?
  • I forgot my PW and ID. What should I do?
  • How do I download installer?
  • What Payment methods are available?
  • In which currency can I purchase licenses or items in the Marketplace?
  • How can I check my payment history?
  • My transaction seems wrong. Whom should I contact?
  • [Atelier] I have a remaining balance in My Credit. Can I get this amount refunded?
  • Does CLO offer refunds?
  • Can I cancel my subscription?
  • I deleted my account. How can I reactivate my account?
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