CLO Help Center
Laura
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Recent activity by Laura-
What kind of licenses do you offer?
Question What kind of licenses do you offer? Answer CLO offers different license types to meet everyone's needs. CLO for Individuals CLO for Individuals is for individual users only, including ...
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Can I send files to people who don't have a CLO license? Will they be able to view or share the files?
Question Can I send files to people who don't have a CLO license?Will they be able to view or share the files? Answer Yes, they can signup and use CLO-SET. Signing up for simple functionalities a...
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I'm using Intel HD Graphic 530 (or 630) and CLO crashes immediately upon launching.
Question I'm using Intel HD Graphic 530 (or 630) and CLO crashes immediately upon launching. Answer Please refer to the manual, How to Fix the Error using Intel Graphics Card, to solve the issue....
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How often will I get updates to my subscription?
Question How often will I get updates to my subscription? Answer As a subscribed user, you will receive the program's major updates three times a year, and a few minor patch releases in between e...
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Can I use my subscription offline?
Question Can I use my subscription offline? Answer No, CLO for Individuals, a subscription-based plan, cannot be used offline. Please note that your device must be connected to the internet when ...
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I cannot import my AI as patterns. How can I fix the problem?
Question I cannot import my AI as patterns. How can I fix the problem? Answer There can be more than one reason why cannot import your AI files as patterns.Please refer to the manual, Troubleshoo...
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What kind of 3D formats can be imported/exported to and from CLO?
Question What kind of 3D formats can be imported/exported to and from CLO? Answer Please refer to the manual, Compatible File Format, to find the list of compatible 3D files.
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I get an error message saying, "H0007 Sentinel HSAP not found." How should I solve the problem?
Question I get an error message saying "H0007 Sentinel HSAP not found."How should I solve the problem? Answer This issue often occurs when the program cannot find the dongle key for authenticatio...
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Does CLO offer a Linux version?
Question Does CLO offer a Linux version? Answer Unfortunately, CLO does not offer a Linux version and currently has no plan to develop one.If you find the Linux version of CLO is essential to you...
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What is the difference between CLO and Marvelous Designer?
Question What is the difference between CLO and Marvelous Designer? Answer Although the core technology behind the solutions are the same, Marvelous Designer is primarily used in the CG, animatio...