CLO Support

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Recent activity by CLO Support Recent activity Votes
  • Can I cancel my subscription?

    Question Can I cancel my paid subscription?Can I cancel my free trial?   Answer You can cancel your trial or paid subscription through the Subscription section of your account page.Even if you canc...

  • Why do I have to pay tax?

    Question I am VAT registered. Why do I have to pay tax?   Answer Please note that if you have a correct registered VAT ID, you can add VAT ID on Billing Address and your tax will be waived. Since J...

  • What languages does CLO come in?

    Question What languages does CLO come in?   Answer We currently offer CLO in English, Chinese, Japanese, Korean, Spanish, French, Italian, Portuguese, and much more. To change your language setting...

  • What other services do you have other than CLO?

    Question Can I share CLO files with people who don't use CLO? Can I get additional CLO assets such as patterns, avatars, accessories, and fabrics?  Answer We have other programs that you can utili...

  • I forgot my license ID and password. (CLO below 2024.0)

    * Please note that the below guideline applies to users who are using CLO version below 2024.0. If you are using CLO 2024.0 and above, please sign in with CLO-SET.    Question I'm using CLO version...

  • How can I get a trial version of CLO?

    Question How can I get a trial version of CLO?   Answer CLO offers a CLO free trial for 14 days, and all users eligible for an Individual license can use a one-time free trial.    *Your paid subscr...

  • Fabric Kit Manual

    1. COMPONENTS Please identify and confirm the following components.        SCALE UTILITY KNIFE SCREWDRIVER  CHARGING ADAPTER USER MANUAL     2. TOOL LEGEND     BENDING TEST DEVICE      STR...

  • Fabric Kit Warranty

      FABRIC KIT SUPPLEMENTAL TERMS OF SALE   EQUIPMENT WARRANTY Covered Components: CLO Fabric Kit components covered by this Limited Warranty (refer to the Components Section in the Fabric Kit Manual...

  • Does Log4j vulnerability impact CLO and CLO services?

    Question Does Log4j vulnerability impact CLO and CLO services?   Answer CLO Virtual Fashion had already been aware of this issue and thoroughly inspected our products and services. We confirm that ...

  • [Important Notice] RBI regulations

    Important Notice Due to the policy of the RBI, your subscription will be impacted if you process payments paid with cards issued by Indian banks. In this case, the credit or debit cards issued by i...