CLO TechSupport

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Recent activity by CLO TechSupport Recent activity Votes
    1. Community
    2. Q&A
    3. Rendering performance with rtx 3060 (12Gb GPU)
    Official comment

    Hello, Strictly speaking, it depends on the garment project you are rendering and the properties of that garment. If your garment is light and simple, there won't be much difference in performance ...

    1. Community
    2. Q&A
    3. ChangeLog_CLO
    Official comment

    Hello @melizarrd The "ChangeLog_CLO" you are seeing is a patch note that is automatically displayed after the CLO software install is complete. I'm not sure if you are saying that the CLO software ...

    1. Community
    2. Q&A
    3. M1 / M2 support status - Conflicting information

    Hello @mikaeljo Thank you for posting. Your comments are accurate and contain sharp analysis. Currently, the GPU acceleration features in CLO software are designed to be activated only on the Nvidi...

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    • CLO TechSupport
    • 0 votes
    1. Community
    2. Q&A
    3. Mixamo FBX avatar can't show up when importing in Clo

    @howsootd Sorry to bother you. You have to submit a ticket via CLO website's Contact Us, so that we can receive your inquiry and the file as well. Here: https://www.clo3d.com/en/support/contactus

    1. Community
    2. Q&A
    3. Mixamo FBX avatar can't show up when importing in Clo

    Hello @howsootd It seems to be a problem caused by file title and file internal properties. Could you send us a file in question via Contact Us so we can investigate further? If the file size excee...

    1. Community
    2. Q&A
    3. Library Quickview Preview Lags

    Hello sacdesign From a technical point of view, this preview-lag appears to be due to the nature of the Substance file itself, not to a system problem on your M1 Mac nor to the CLO software. Send u...

    1. Community
    2. Q&A
    3. Crashing when opening zprj file

    mazhukina Please send us your project file via https://www.clo3d.com/contact. If the file size exceeds 20MB, please send it to Google Drive or WeTransfer.

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    • CLO TechSupport
    • 0 votes
    1. Community
    2. Q&A
    3. 3D CLO 프로그램이 열리지 않습니다.
    Official comment

    sumiclo 안녕하세요, 컴퓨터 세팅 상태를 봐야 정확한 원인과 해결책을 알 수 있을 것 같습니다. 여기 마이크로소프트 링크 참고하셔서 사용하고 계신 컴퓨터에서 dxdiag.txt 파일을 생성하셔서 기술 문의 페이지에서 연락주세요. CLO 기술문의는 아래 링크에서 가능합니다. 문의 타입을 "기술문의 (technical support)" 로 해주세요....

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    • CLO TechSupport
    • 0 votes
    1. Manual
    2. Install / Run
    3. CLO system requirements (June 2024)

    @janechain9 M1-chip macs are supported in the same way in terms of functions, and in terms of performance, they tend to be faster than existing Intel-chip macs.

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    • CLO TechSupport
    • 0 votes
    1. 메뉴얼
    2. 설치 / 실행
    3. CLO 시스템 요구사항 (2024년 6월)

    @yskim2 M1 맥에서 CLO 잘 동작합니다. 튜토리얼 카피 수준이 아닌 실제 업무 레벨이라면 RAM은 최소 16GB 이상 권장합니다. 어플리케이션 1개, 또는 최소한으로 유지하면서 작업하는 스타일이라면 16GB 면 적당할 것 같고, Adobe 어플리케이션들, 브라우저 등등 여러 어플리케이션 동시에 켜놓고 작업하는 스타일이라면 32GB 필요할 겁니다.