CLO TechSupport

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Articles

Votes on activity by CLO TechSupport Recent activity Votes

  • CLO system requirements (February 2023)

    1. Manual
    2. Install / Run

    Applicable for: All users of CLO software In this document, CLO or CLO software refers only to the CLO software installed on the user's local computer, and does not refer to CLO-SET and various oth...

    • CLO TechSupport
    • Updated
    • 64 followers
    • 60 comments
    • 280 votes

  • Corporate Firewall Setup and Whitelisting CLO Endpoints

    1. Manual
    2. Install / Run

    Applicable for: Enterprise users who using corporate firewall and whitelisting policies First, make sure you have corporate firewalls and whitelisting policies in place on your network systems. Ple...

    • CLO TechSupport
    • Updated
    • 83 followers
    • 0 comments
    • 99 votes

  • This version of CLO is no longer accessible

    1. Manual
    2. Install / Run

    Some CLO versions do not allow login, and in this case, it is displayed as show in the figure below. Among the various officially distributed versions, if it is determined that there is a defect t...

    • CLO TechSupport
    • Updated
    • 9 followers
    • 0 comments
    • 28 votes

  • How to uninstall CLO completely

    1. Manual
    2. Install / Run

    In the process of Live Update or alternately using multiple CLO versions, various files and settings that make up the CLO software may be damaged, causing the CLO software to not operate normally. ...

    • CLO TechSupport
    • Updated
    • 0 followers
    • 0 comments
    • 1 vote

  • "MSVCP100.dll was not found" error - troubleshooting

    1. Manual
    2. Install / Run

    This is caused by missing or outdated Visual C++ Redistributable which essential Windows components to running CLO software.   How to solve Visit Microsoft website, then download and install the l...

    • CLO TechSupport
    • Updated
    • 4 followers
    • 0 comments
    • 1 vote

  • Disk access rights required when CLO running

    1. Manual
    2. Install / Run

    In order for the CLO software to operate smoothly, sufficient read and write rights are required on the disk in the user's computer. This 'read and write rights' must apply to all storage devices i...

    • CLO TechSupport
    • Updated
    • 3 followers
    • 0 comments
    • -1 votes

  • Graphics Card Problems and Troubleshooting

    1. Manual
    2. Install / Run

    1. By updating the graphics card driver, you can solve and prevent graphics card-related problems that may occur while using the CLO software. 2. Guides you on how to properly connect your desktop ...

    • CLO TechSupport
    • Updated
    • 12 followers
    • 0 comments
    • -4 votes

  • Proxy Setup for CLO Software Login

    1. Manual
    2. Install / Run

    Applicable for: Enterprise users who using CLO 6.2 or later First check whether your company's network system is running a proxy server or a service acting as a proxy. If you are not using a proxy,...

    • CLO TechSupport
    • Updated
    • 9 followers
    • 0 comments
    • -5 votes

  • Unable to run CLO on macOS

    1. Manual
    2. Install / Run

    Question CLO doesn't run with a warning about an unverified developer's app. CLO app doesn't work when I click the CLO app in the launchpad. When I try to run the CLO, I see a warning that it is m...

    • CLO TechSupport
    • Updated
    • 3 followers
    • 1 comment
    • -7 votes

  • Deactivate CLO from website

    1. Manual
    2. Install / Run

    Applicable for: 5.0 and later CLO product type: StandAlone Onlineauth only   Problems Worked with CLO on the office computer and try to log in to CLO with a home computer, it says that it is alrea...

    • CLO TechSupport
    • Updated
    • 4 followers
    • 0 comments
    • -8 votes