CLO TechSupport

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  • CLO system requirements (February 2023)

    Applicable for: All users of CLO software In this document, CLO or CLO software refers only to the CLO software installed on the user's local computer, and does not refer to CLO-SET and various oth...

  • Corporate Firewall Setup and Whitelisting CLO Endpoints

    Applicable for: Enterprise users who using corporate firewall and whitelisting policies First, make sure you have corporate firewalls and whitelisting policies in place on your network systems. Ple...

  • This version of CLO is no longer accessible

    Some CLO versions do not allow login, and in this case, it is displayed as show in the figure below. Among the various officially distributed versions, if it is determined that there is a defect t...

  • How to uninstall CLO completely

    In the process of Live Update or alternately using multiple CLO versions, various files and settings that make up the CLO software may be damaged, causing the CLO software to not operate normally. ...

  • "MSVCP100.dll was not found" error - troubleshooting

    This is caused by missing or outdated Visual C++ Redistributable which essential Windows components to running CLO software.   How to solve Visit Microsoft website, then download and install the l...

  • Disk access rights required when CLO running

    In order for the CLO software to operate smoothly, sufficient read and write rights are required on the disk in the user's computer. This 'read and write rights' must apply to all storage devices i...

  • Graphics Card Problems and Troubleshooting

    1. By updating the graphics card driver, you can solve and prevent graphics card-related problems that may occur while using the CLO software. 2. Guides you on how to properly connect your desktop ...

  • Proxy Setup for CLO Software Login

    Applicable for: Enterprise users who using CLO 6.2 or later First check whether your company's network system is running a proxy server or a service acting as a proxy. If you are not using a proxy,...

  • Unable to run CLO on macOS

    Question CLO doesn't run with a warning about an unverified developer's app. CLO app doesn't work when I click the CLO app in the launchpad. When I try to run the CLO, I see a warning that it is m...

  • Deactivate CLO from website

    Applicable for: 5.0 and later CLO product type: StandAlone Onlineauth only   Problems Worked with CLO on the office computer and try to log in to CLO with a home computer, it says that it is alrea...