sanha4684   문제가 해결되지 않는 경우, 말씀하신 crash.checkpoint 파일도 공유 부탁드립니다.

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• Lea
• January 22, 2020 10:41
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sanha4684 안녕하세요, 클로버추얼패션 Tech Support 팀 Lea입니다. 먼저 불편을 드려 죄송합니다!  아래의 메뉴얼을 따라 CLO의 레지스트리를 지우고 다시 한번 CLO 로그인을 시도해봐 주실 수 있으실까요? 시도해보시고 혹시 여전히 현상을 겪으시는 경우 알려주시기 바랍니다.   To delete registry in Windows ...

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• Lea
• January 22, 2020 11:04
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Would you let me know exactly how you worked on this avatar? What I understand is like below; 1. load Thomas avatar on 5.0.234 version and create a garment. 2. save it as a project file. 3.update C...

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• Lea
• July 18, 2019 07:15
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Hi Vad , Long time no talk :)  May I get the file? Will look into it! Best, Lea.

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• Lea
• July 18, 2019 05:42
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geonsoo12 님 안녕하세요! 혹시 문제가 있는 dxf 파일을 CLOSET등의 플랫폼을 통해 전달받을 수 있을까요? :) 감사합니다, Lea.

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• Lea
• July 18, 2019 05:40
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안녕하세요! 해당 에러 메세지는 api-ms-win-crt-runtime-l1-1-0.dll 파일이 없어, 프로그램 실행에 실패하는 현상입니다. 해결 방법을 전달해 드립니다 :>    - 사용하시는 PC가 Windows 10 인 경우 Visual C++ Redistributable for Visual Studio 2015 를 설치합니다. : htt...

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• Lea
• May 13, 2019 02:13
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Hi mattold94  This bug will be fixed in the next patch version which will be released this week :) However, unlike previous versions of Mac OS, when exporting turntable video from Mac OS 10.14.4, i...

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• Lea
• April 23, 2019 05:06
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Hi, Sorry for the inconvenience!! Currently, there is a bug exporting a video from CLO with macOS Mojave 10.14.4 and our dev team is fixing it now. Since it does not occur with the lower os version...

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• Lea
• April 17, 2019 00:54
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Hi vanya, For further investigation, we think we need the dxf files and also the rul files. Can you share the files via CLOSET or another platform?  Plus, may I ask why you tried this way?  Best, Lea.

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• Lea
• April 09, 2019 02:48
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Hi vanya , Thanks for letting us know. I will share this issue with our dev team and let you know soon :) Best, Lea.

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• Lea
• April 02, 2019 10:20
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