System is crashing when importing PDF

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dahnyellecurtis

• August 10, 2022 13:23

I just updated to the latest level. When trying to import a PDF my system crashes every time. Is there a way to stop it from crashing? It was happening even before I did the update.

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• CLO Designers

  • August 10, 2022 20:44

  Hi. When you are attempting to open the PDF are you going to File > Import > Adobe (PDF/Ai). 

  When the program crashes are you receiving any messages or alert pop ups? If you are could you share what it says or a screen shot for reference?

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• dahnyellecurtis

  • August 11, 2022 01:16

  Yes. There is no pop up. The system just shuts down.

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• CLO Designers

  • August 11, 2022 19:59

  Have you checked you computer against the CLO recommended Specs HERE.

  If the issue persists please contact our team directly on the Contact us Page HERE

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