AI upload stuck on 20% syncronization

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beachwood

• November 18, 2021 00:32

I am trying to upload a pattern that is an adobe illustrator file. But when I try to, CLO gets stuck at start syncronization 20% and the program no longer responds.

I've updated to Windows 11, I've updated by graphics card driver, i've updated to CLO 6.1.422

I'm using a CONCEPT D laptop with a Geforce RTX 2060 graphics card.

Any tips on how to get this file into the program?

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• Official comment

  CLO Designers

  • December 17, 2021 10:19

  Dear CLO friend, could you please share the options of the import window as well as an example AI file that does not import? Thank you!

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