My graphic card is disregarded by clo -GeForce GT 1030 -please help with install

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carol81

• January 19, 2021 03:24

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• CLO Designers

  • January 20, 2021 21:48
  • Edited

  Hi carol81,

  You can download the latest graphic card driver if you haven't done this already here.

  After updating the graphics card driver, make sure in the graphics card settings that you have screen shotted that the GeForce is applied to CLO. 

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• carol81

  • January 20, 2021 22:33

  Hi , 

   

  Thank you for your reply 

  The driver is up to date , GeForce is applied to Clo however the software is still not picking up the graphic card ... 

  Would you have any additional suggestions? Is the software's performance being affected if the graphic card is not recognized by the software?

  Thank you 

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• CLO Designers

  • January 21, 2021 23:48

  Hello carol81,

  I would recommend then to uninstall and reinstall CLO!

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• carol81

  • January 22, 2021 04:49

  Hi , 

  I already tried that and unfortunately is not solving the problem 

  any other suggestions?

  thanks  

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• CLO Designers

  • January 28, 2021 00:15

  Hello carol81,

  I have escalated this to our tech support, apologies for the delay in response! I will post here with further info as I receive it.

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• CLO Designers

  • January 28, 2021 15:27
  • Edited

  Hello carol81,

  Please attach your video cable (dvi, hdmi, dp, etc.) to the graphics card, not to the Intel GPU (see screenshot below):

  

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• carol81

  • February 16, 2021 13:00

  Hi , 

   

  it works now thank you !

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