Clo won't open after 6.0.520 update is installed

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narabanisf

• February 07, 2021 00:43

When opening clo I am being asked to install the 6.0.520 update and I did that. For the second time after downloading the update, Clo won't open and I get an error message " CLO-Standalone_OnlineAuth" can't be opened. I have to remove it all and reinstall Clo 6.0 from this site and then it works. I am still on MAC Mojave and hasn't changed anything. Anyone knows about the error message and why it doesn't let me open CLO after the update is installed?

Thank you

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• CLO Designers

  • February 10, 2021 20:05

  Hi narabanisf. Please follow this LINK for instructions to correct the installation issue

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• narabanisf

  • February 14, 2021 03:48
  • Edited

  Hi there, thank you for getting back to me but that was not the issue. I am aware of the privacy setting issues with Clo. I basically had to de-install three times and reinstall before it started to run. It runs now. Thank you.

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• kylay2

  • February 17, 2021 22:39

  I am also having the same issue after updating it today.It was working before the update, but now it's telling me the program can't be opened

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• CLO Designers

  • February 19, 2021 01:07

  Hi narabanisf and kylay2 please contact us directly here

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• giovannathereza

  • May 14, 2021 09:39

  i am having the same problem!!! I unistaled the software and now i cant install again.... my is windows.... i am trying contact with the support and i need urgent a solution... i am in a middle of a project to delivery today!!

  someone can help me pleaseeeee?

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• CLO Designers

  • May 16, 2021 18:04

  Hi giovannathereza. Please make sur the program has properly uninstalled. Directions for PC HERE before reinstalling. If that has already been done please contact us here 

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• narabanisf

  • May 16, 2021 20:03
  • Edited

  Unfortunately this is a constant issue when an update becomes available. Just installed the updates based on your recommendation and application won't open again. It has nothing to do with permissions on MAC. I have to go back to your website and download a whole new installation in order for it to work again. and now with the new update even that doesn't work properly. It is very time consuming.

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• narabanisf

  • May 16, 2021 21:01

  Hi there, have you changed anything in the new 6.1 setup? Even when authorized by my Apple it still won't open. Since over an hour I am trying to install and open, have tried it multiple times. Now it won't even open the older version.

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• ninaredman

  • October 21, 2022 09:30

  Hi,
  This is STILL i problem. It's just happened to me and thats 2 years after the first comment. Very frustrating.

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• zamex

  • March 07, 2023 15:41

  Same here. I can't install Clo for some reason.

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• CLO Designers

  • March 08, 2023 17:15

  Hi zamex

  Are you on a PC or a mac? If it is a Mac you may need to give permission. You can find info HERE about this.

  If that is not the issue have you check your computer specs against recommend specs HERE or are you receiving a specific error?

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