DXF crashing Clo when importing - urgent help

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mponz

• April 11, 2020 00:04

Hi guys,

since a couple of weeks I'm having a huge problem, fore some reason when I try to import some DXF or AI files the software freezes and then crashes.
I've had another user trying to import the same files and they work perfectly. An most of all it doesn't happen with all the files I try to import so it's even more weird

What could the issue be? It started on the latest version of Clo 5.1 but it persists on the newly installed 5.2 - I've tried to change all the possible import options, change the default particle distance and triangle/quad setting, uninstalled and reinstalled the software but apparently nothing works.

help!!

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• pabloquintana

  • April 11, 2020 01:19

  mponz, sorry to hear that. I have been intensely working with importing DXF files these past weeks, be it with version 5.1 or 5.2 and I haven't had any issues with the process. Most of my files come exported from Gerber's Accumark, but not all of them. Can you try checking with other software like share.padsystem.com with which you can have a 30 day trial to test the files first. If you were able to import them into PAD, you could re-export them as DXF and then try again importing them to CLO.

  It is most likely related to the export process from your CAD software. Do you know what is being used for the CAD files when converting them to DXF?

   

  P

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• mponz

  • April 12, 2020 02:22

  Hi Pablo,

  thanks for the quick reply. Unfortunately I have no way of knowing which software they were exported with, but as I mentioned I don't think it's relevant since I asked for help to another user and they had no issues  in importing it correctly. Also, I can easily open other dxf from the same batch without a problem, that's why I was looking for suggestions on what it could be since I'm pretty sure it's not a problem of the dxf (or .AI) file itself but rather a bug or a malfunctioning of my pc, so I can try to find a solution

  cheers

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• plumconsulting

  • April 11, 2023 14:55

  This was 3 years ago, but I am having the same issue. Upon import or add .dxf, CLO crashes & closes after the import details screen. My colleague has been able to open the file OK. This is going on with 2 dxf files. All sent from different factories but no rhyme or reason why these two causes crash on my end. Any thoughts?

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