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Unable to access desktop app, cannot reset password


  • pabloquintana

    Have you tried re-installing your desktop software?



  • ikafx

    Might also need to type it in letter for letter rather than copy/paste (if that is process you meant). I noticed sometimes the keystroke for pasting CTRL/cmd+v gets included into the password field which causes an invalid error message.

  • djsdesign14

    Thanks all. Reinstalling it did the trick. Cheers!

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