Unable to access desktop app, cannot reset password

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djsdesign14

• April 30, 2019 21:22

I have copied password and id from password db and still says invalid id or password. Credentials work to access online dashboard. Resetting password online doesn't work either.

 

Any ideas?

 

Thanks!

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• pabloquintana

  • April 30, 2019 23:19

  Have you tried re-installing your desktop software?

   

  P

  -1
• ikafx

  • May 01, 2019 02:41

  Might also need to type it in letter for letter rather than copy/paste (if that is process you meant). I noticed sometimes the keystroke for pasting CTRL/cmd+v gets included into the password field which causes an invalid error message.

  0
• djsdesign14

  • May 01, 2019 13:33

  Thanks all. Reinstalling it did the trick. Cheers!

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