CLO keeps crashing on my iMac as it's launching. Pls help!

Follow

weiyingkao

• December 12, 2018 00:34

I have a late 2015 iMac with macOS Mojave Version 10.14.1. I just downloaded the trial version yesterday and I've launched the program and used it for a couple of times since then. However, this afternoon, it started crashing while it was launching. I've tried many times reopen the program but it keeps crashing. I've also reinstalled the program but still can not launch. Below is a message I get when the program shuts down (before launching). Can someone please help me out? Thank you!!

0

• Lea

  • December 13, 2018 01:59

  Hi weiyingkao ,

  Would you please reset NVRAM and then reset SMC following the manual below?

  Reset NVRAM
  https://support.apple.com/en-us/HT204063
  Reset SMC
  https://support.apple.com/en-us/HT201295

  Please let us know if you keep facing the problem after following the above procedures.

  Best, Lea.

  0
• weiyingkao

  • December 22, 2018 19:20

  Hello Lea,

   

  Thank you for your feedback!

  I've tried both reset methods you recommended. CLO opens up successfully about 50% of the time, but in the last couple of days, I can't successfully open it anymore. Do you know what else I can do? Is it possible that my computer needs an upgrade? Thank you!

  Weiying

  0
• Lea

  • December 27, 2018 06:26

  Hi weiyingkao ,

  Hope you had a lovely Christmas and thanks for getting back to me!

  It is so strange... A couple of Mac Mojave users have reported the same symptom as yours at the moment.

  Our QA team is testing on a config IMac to figure out the problem but it seems quite difficult :(

  Will let you know when there is any progress!

  In the meantime, would you be able to update your OSX to the latest version, 10.14.2?

  We could not guarantee it could solve the problem but it would worth trying!

  Best, Lea.

   

  0
• aann

  • January 17, 2019 12:49

  I'm having the same problem. I have updated my mac to the lates OSX version 10.14.2 and for a couple of days it was working 70%. Today I have not been able to launch the program at all, tried so many times. This is so frustrating when you are on a deadline. Is there anything else that is possible to do?

  Best,

  Annika

   

  0
• larcher

  • January 24, 2019 23:25

  Hey everyone,

  I am having the exact same issue, I open CLO and it shuts as soon as it has loaded and gives me the error. I have not brought this yet and have yet to be able to use it 2 dis into my trial! i upgraded my OS and am running Mojave 10.14.3 and still nothing, I have also cleared my cache and reset pram etc. I have uninstalled and reinstalled too but still nothing.  Any suggestions? 

   

  Thanks,

  Luke.

  0
• Bramhanandacharya

  • September 04, 2019 10:12

  Hey everyone,

  I am having the exact same issue, I open CLO and it shuts as soon as it has loaded and gives me the error as shown in that picture above. I have brought the license, and I have Mojave 10.14.6 in my Mac, And I have also cleared my cache and reset pram etc. I have uninstalled and reinstalled too but still nothing.  Any suggestions? 

   

  Thanks,

  Bramha.

  0

Please sign in to leave a comment.