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  • Lea

    Hi! To investigate the problem, would you send me your PC specification including graphics card? 

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  • gracesong

    Intel(R) Core(TM) i7-8550U CPU @1.80GHz 2.00

    RAM : 16.0 GB 

    Window 10 Home

    Version : 1709

    OS Build : 16299.547

     

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  • Lea

    Hi, gracesong. I could not find the information of graphic card:( Would you please let me know it for further investigation?

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  • lenaaspeslagh93

    Hi! 

    I have the same problem with the avatar tape.

    Is it because the graphic card isn't strong enough?

     

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  • Lea

    lenaaspeslagh93 

    Hi!

    I could not replicate this problem..:( May I check a couple of things?

    1. Does the problem occur only when you use an avatar tape? Would you let me know when and how it happens?

    2. Would you let me know which version of CLO you are using? 

    3. Would you let me know your PC specification including a graphic card?

    Best,

    Lea.

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  • ebarsali

    Mine freezes too.  I just recently updated to version 5.1.474. 

    I'm trying to follow the tutorial.  I selected Avatar / Avatar Tape / Linear.

    I don't get the blue dot on my cursor.  It refused to leave a line (even when holding down SHIFT as per instructions).  

    I can't get out of the function & it ends up crashing.

    I even started from a basic file, not the lesson project, and it still does it.

     

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  • ykst

    Yes. I have the same problem. I'm using an HP laptop ZBOOK 15u G5 with

    Intel(R) Core(TM) i7-8550U CPU @1.80GHz 2.00

    AMD Radeon Pro WX3100

    I guess we are using the same laptop. 

    When I try to use the avatar taps, after any click, the soft just freeze immediately. Avatar Tape is completely unable to use.

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  • refixstudio

    Hi,

    I have the exact same problem as I'm using avatar tape. Did anyone find any solutions?

    0
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